Max Brough Email & Phone Number

London, Gb

London, England, Gb

London, England, Gb

- Management of 10 Direct Reports across 6 business areas- Responsible for Commercial Operations in UK & EU including cost management (P&L) and revenue operations- Departments including: Customer Sucess, Auction Listing Writers, Pre/ Post , Onboarding teams Marketplace and Revenue Curation- Demonstrating operational efficiencies and gains through KPI’s / OKR’s / Performance management and strategy through data

London, England, Gb

Hook, Hampshire, Gb

Responsible within a newly created position, and expanding on my previous role as online operations manager.Reviewed current processes and design improvements that drive commercial performance, including:• implementing a full circle after-sales procedure to optimise client satisfaction levels.• Led the implementation of a new robotic process• Cultivate and nurture relationships with clients• Extended sales program for the newly established online selling service, accommodating evenings and sales, in order to move towards 24-hour selling.• Creation from a singular sale running operationally each day into over 27 sales running simultaneously• Offering over 32,000 vehicles a week and up to 8500 per day.• Continue to lead team of 40 employees

Hook, Hampshire, Gb

Responsible within a newly created position and accountable in a multifaceted role for managing day-to-day online operations, which included facilitating the transition of services from physical auctions to a complete online presence due to the Covid-19 pandemic.• Collaborated with key business stakeholders to translate business requirements into a robust sales strategy to support business changes due to the pandemic.• Incisively managed a diverse team of 40 employees whilst transitioning to online operations, including remote management throughout the pandemic and facilitation of all interim and permanent recruitment activities.

Hook, Hampshire, Gb

Responsible within a newly created position for the overall management of operations and the development of a robust and sales channel with continuous growth opportunities for clients based across the UK.• Drew upon comprehensive strategic and practical knowledge of the e-auction platform and all-encompassing• processes to develop a brand-new sales channel for the business.• Proactively worked towards achieving targets by identifying and generating new business opportunities and leads via phone, digital, and face-to-face meetings.• Nurtured relationships with key client decision-makers to ensure all efforts promoted excellent service standards. Serving as the principal point of contact for any issues or enquiries raised by clients.• Collaborated with cross-functional departments to swiftly resolve any issue raised by clients and used any complaint case as a foundation for processes that could be improved.• Employed active listening, fact-finding, and negotiation techniques to qualify prospects and comprehend their full requirements to deliver a comprehensive service.• Effectively managed a dynamic team, including performance management, professional development, and the delegation of workflows in accordance with expertise.• Monitored performance across accounts. Continuously evaluating areas of growth opportunities to drive renewals, service delivery and profitability.• Conducted detailed analysis to ensure all potential sales opportunities were maximised. Using findings to determine areas of weakness to implement requisite solutions that drove profitability.

Hook, Hampshire, Gb

Appointed as a Graduate Trainee to gain in-depth experience by supporting across multiple business areas, including three months within BCA's data warehouses and nine months providing integral project support throughout the acquisition of a leasing remarketing company. Project work included supporting the end-to-end acquisition process, assisting with employee TUPE transfers, and facilitating the implementation of over 85000 sold units a year.

Oxford, Gb

Purpose of the role.Overall purpose of this role is to assist MTM UK and the Tobacco Division of Molins PLC with a review of the product and corporate branding, Customer Communication, Marketing material and pricing strategies. Promotional activities to generate awareness of and interest in MTM's products and services Key tasksBrandingAssist in the corporate branding MarketingPreparing marketing statistics and information on clients, leads and press releasesMerge all aspects of market analysis and track performancePricingCompetitor analysis Assessing statisticsCustomer communicationReviewing current tools Assist in the global key account management and CRMDeveloping online communication

This job role involved encouraging students to attend night-life events at numerous Brighton venues. I gained communications skills which included speaking to new people and conveying information about multiple events efficiently and effectively. It required skills of sales and persuasion. This role also required experienced knowledge in the use of social networking. Often I was the first point of contact customers had with the company. The role further required liaising with celebrities who headlined the events. It was therefore important that I represented the brand image in a classy and professional manner.

My second year of university I worked at the Amex stadium with the job title: safety steward. The role consisted of welcoming spectators to games, checking tickets on turnstiles, controlling crowds, managing people and incidents if they arose accordingly . This was a good experience, along with this I increased my communication skills, networking ability and gained further experience on problem solving and decision making.

London, Gb

London, Greater London, Gb

Throughout my work experience in London Schroders investment management gave me an insight as I observed how the financial market works and reacts to world events and small details. At Schroders I was shadowing a fund manager for two weeks, observing a long term portfolio and how the decisions were made what to invest in. Furthermore sitting in on meetings listening to companies pitch for investments and how that was also a key part to a fund manager’s job and there decision processes.

Business Management And Marketing, Business, Management, Marketing, And Related Support Services

Education record