Max C. Email & Phone Number

Champaign, Illinois, United States

Urbana, Illinois, United States

Act as first contact for internal technical support for all HAMP employees including administrationLog all correspondence in Ticketing System and maintain up-to-date shared documentation of common troubleshooting tasks and points of contact for escalation of ticket to specific departmentsDiagnose and resolve software and hardware issues and coordinate repairs and replacements with internal inventory manager and external manufacturers for warranty repairsPrepare and deploy workstations for in-office and work-from-home situations, train employees on setup and operation, programming and managing hardware and software VPN solutionsCommon systems utilized include SCCM, Dell Management Console, Cherwell IT-Support ticketing system, MS Office Suite, Citrix Workspaces, Cisco Meraki hardware setup and management via web portal

Urbana-Champaign, Illinois Area

● Administer on-site and remote support for 50+ client groups by phone or through remote access systems● Monitor system patching and anti-virus software maintenance for Windows and OSX environments through services including Datto and TrendMicro● Install and provide support for structured cabling solutions and wireless networks in office environments from 5-300+ employees, including multi-floor dormitories and K-12 private schools

Urbana-Champaign, Illinois Area

• Construction of steel flat-pack platforms designed to house cell tower technology• Use of hand and power tools including impact drivers, hammer drills, band saws and pipe threaders• Installation of technology including telecom power systems, AirScale Base Station card systems and routers, wiring systems for AC and DC power, and structured cabling including CAT5/6 and fiber

Urbana-Champaign, Illinois Area

• Installation of fiber lines from neighborhood multiport fiber taps to service entry point at house• Set up and integration of company technology into customer’s home networks and explanation of functions and features• Provide support on all aspects of the installation both remotely and in customer’s residences

Urbana-Champaign, Illinois Area

• Management, operation, and training of staff on technology including projector, audio systems, PCs, and media servers.• Booking of all movies and events, coordinating showtimes with staff manager for staff schedules, making arrangements with bookers and distributors for shipping/receiving of movies in various formats, generating Box Office Reports for distributors, and arranging payment for film rentals with distributors.• Upkeep of all mechanical and electrical aspects of the theater and lobby, including standard trade-based fields such as Electrical, Plumbing, and HVAC. Perform repairs when necessary and coordinate with the landlord and tradesmen for larger-scale projects and repairs.

Urbana, Illinois

Install AV Solutions in commercial environments, in roles including:-Coordination and Planning with different teams within the company and other trades-Rough-In installation including wire and cable pulling, and mounting and installation of displays and projectors -Troubleshooting existing installations and coordinating with customers to arrange repairs and tracking replacement equipment-Manage ordering, shipping, and receiving of all equipment necessary for projects, including maintaining contact with distributors, shipping companies, and customers by phone, email, and in person -Manage A/V Rental Department, including keeping records of current rentals, consulting customers on necessary equipment, and performing preventive maintenance on equipment following rental periods -Manage Repairs department, including receiving equipment from customers and creating and maintaining records of repairs in electronic database, processing warranty repair reimbursement forms, maintaining contact with repair technicians and updating customers on status of repairs

● Install, program and test A/V systems in staging facility and on job sites ● Instruct client in use of system, and answer any questions or concerns they may have ● Troubleshoot faulty equipment and consult manufacturer to process RMAs if necessary ● Perform service calls on-site and remotely ● Write and troubleshoot control system and DSP programs in Extron, AMX, Crestron, Biamp, and QSC environments

Urbana-Champaign, Illinois Area

-Perform preventive maintenance on ITS Classrooms (Clean cabinets, test all sources, and fixproblems found)-Respond to trouble calls received from instructors in ITS Classrooms. -Test equipment that has been reported faulty, and contact manufacturers to coordinate repair of equipment.-Install new ITS systems and upgrade existing systems to keep technology up to date, including assembling equipment racks, running cables through conduit in classrooms, and hanging and aiming speaker arrays and LCD projectors. -Work with programmers to adjust Extron Global Configurator programs for control panels.

Watertown, Ma

-Master Control Operation daily duties, including ensuring on-air quality at all times, dubbing archive records, managing and preparing Harris Automation playlists for the next day, and coordinating with engineering department to resolve any issues -Ingest and play out commercial spots and syndicated programming from Beta, XDCAM, DVD, and FTP sources to digital storage and directly to air-Tune in and record incoming satellite and fiber feeds, shade and operate robotic cameras during live sportscasts and press conferences-Provide video playback, and studio camera and staging for sportscasts including Red Sox and Bruins Pre/Postgame shows and a daily newscast

Champaign, Il

-Run studio cameras, teleprompter, audio board, and master control during nightly newscasts-Capture feeds from ABC and other providers including Pathfire, CNN, and Associated Press from FTP, Satellite, and Fiber lines. -Communicate with sister station in Springfield, IL to maintain on-air quality and sync betweenstations during live and pre-taped programming.

Carterville, Il

-Receive feeds from Pathfire & satellite. Digitize commercial spots from DV tape, DVD, and Beta formats for digital asset management system.-Manually run programming directly from switchboard and from the Harris Automation program. -Coordinate timing of commercial breaks with director and producer during live newscasts. -Edit video for newscasts using Final Cut Pro 7, Soundtrack, and Motion. Run studio camera, operate the play-out server, and set up and strike the set. Shoot and edit field packages.