At Codi, I played a pivotal role in driving the operations on the West Coast, ensuring that every aspect of our business ran smoothly and efficiently. My focus was creating an environment where our teams could thrive and our clients could experience the best of what we had to offer. I oversee the entire lifecycle of office spaces from launches to deactivating a space, transforming initial floor plans into fully operational environments tailored to our needs. This involves coordinating IT configurations, procuring furniture, and managing warehouse logistics to ensure everything is in place for a successful launch.Responsibilities included:-Office Launch Management: Leading the comprehensive process from floor plan design to IT setup and furniture acquisition, ensuring each space reflects our brand and meets operational needs.-Cross-Department Collaboration: Partnering with various teams on strategic projects that enhance daily operations and align with our long-term vision.-Training and Development: Designing and implementing robust training programs that empower our staff and elevate overall performance.-Tool Optimization: Innovating and refining internal tools to streamline processes, boost efficiency, and improve team communication.-Client Experience Enhancement: Developing strategies to enhance the client experience, build strong relationships, and ensure satisfaction.-Site Improvement Projects: Overseeing minor construction initiatives that enhance our physical spaces and foster a welcoming environment.Through these initiatives, I am committed to achieving operational excellence and fostering the sustained growth and success of Codi, ensuring that we continuously innovate and adapt to meet the evolving needs of our clients and the market while building a strong foundation for future expansion.

As a Regional Operations Manager at CloudKitchens, I played a crucial role in the successful launch of five facilities across multiple states, each featuring up to 40 kitchens each. My focus was on ensuring that each site operated smoothly while delivering exceptional support to our teams, the restaurants we partnered with, and their customers. I was deeply involved in every aspect of the launch process, from coordinating logistics to enhancing operational efficiency through a variety of targeted projects.My key responsibilities included:-Facility Launch Management: Leading the end-to-end process for launching 6 state-of-the-art facilities across multiple states and cities, ensuring each location was equipped and ready for operations.-Team Leadership: Managing on-site teams to foster a collaborative and efficient working environment, ensuring everyone was aligned with our goals.-Restaurant Onboarding: Assisting in the seamless launch of restaurants at each location, providing the necessary support to set them up for success.-Operational Improvement Projects: Identifying and implementing various initiatives aimed at optimizing operations, enhancing workflow, and driving performance.-Cross-Functional Collaboration: Working closely with diverse teams across the organization to ensure cohesive operations and shared objectives.By implementing these strategies, I aimed to enhance the performance of our facilities and contribute to the overall success of CloudKitchens, fostering an environment where our teams can thrive and our partner restaurants can excel, ultimately enhancing our reputation in the industry for quality and reliability.

At MobyDish, I oversaw daily operations across the entire Bay Area, ensuring that our processes ran smoothly and efficiently. My role involved managing various projects, implementing new workflows, and optimizing existing ones to drive operational excellence. I was responsible for setting and tracking weekly, monthly, and quarterly goals and OKRs, using data-driven metrics to measure our success and make informed decisions.Key responsibilities included:-Operational Oversight: Managing daily operations across the Bay Area, ensuring alignment with our strategic objectives and delivering exceptional service.-Project Management: Leading various initiatives to enhance efficiency and effectiveness, driving projects from conception to successful execution.-Process Implementation and Optimization: Introducing new processes while streamlining current workflows to maximize productivity and reduce redundancies.-Goal Setting and Metrics Tracking: Establishing clear goals and OKRs, utilizing metrics to evaluate performance and drive continuous improvement.-Team Development: Conducting weekly team meetings and one-on-one sessions to support the professional growth of my reports, fostering a culture of collaboration and development.-Tool Creation: Developing numerous tools designed to streamline daily operations, improve organization, and make data easily accessible for informed decision-making.In pursuing these initiatives, I focused on improving the performance of our team and contributing to the overall success of MobyDish, creating a culture of continuous improvement that empowers our employees, boosts morale, and drives exceptional outcomes for our clients, positioning us as a leader in the market.

At Chewse, I managed a team of over 90 employees, including supervisors and trainers, while overseeing all daily operations to ensure optimal performance. My focus was on implementing new processes and streamlining existing ones to enhance efficiency across the organization. I set and tracked weekly, monthly, and quarterly goals and OKRs, leveraging data-driven metrics to measure success and guide decision-making.Key responsibilities included:-Team Management: Leading a diverse group of over 90 employees, including supervisors and trainers, to foster a collaborative and high-performing work environment.-Operational Oversight: Managing daily operations to ensure smooth workflows and the highest level of service delivery.-Process Implementation and Streamlining: Introducing new operational processes while refining existing ones to maximize efficiency and reduce bottlenecks.-Goal Setting and Performance Metrics: Establishing clear weekly, monthly, and quarterly goals and OKRs, using metrics to evaluate progress and drive accountability.-Team Development: Conducting weekly team meetings and one-on-one sessions to support the professional growth of my team members, promoting both individual and collective development.-Tool Creation: Developing a variety of tools to streamline daily operations, improve data organization, and make critical information easily accessible for informed decision-making.Through these efforts, I was dedicated to empowering my team and advancing the overall success of Chewse, fostering a collaborative environment where every employee feels valued and motivated to contribute to our shared goals, leading to higher client satisfaction and a stronger company reputation in the industry.

As Director of Operations, I oversaw all aspects of our daily operations, ensuring that each component functioned effectively and efficiently. My role encompassed managing distribution, dispatching, logistics, and operation managers, facilitating strategic communication throughout the organization. I focused on aligning our objectives and measuring success through clear metrics.Key responsibilities included:-Daily Operations Management: Overseeing all facets of daily operations, ensuring smooth distribution and dispatching processes.-Team Leadership: Managing operation managers and fostering a collaborative environment through regular strategic meetings and one-on-one check-ins.-Goal Ownership: Setting and owning quarterly goals and OKRs to drive performance and accountability across the organization.-Metrics and Reporting: Providing visibility into our market success by leveraging metrics that highlight our achievements and areas for improvement.Through these initiatives, I was committed to enhancing operational efficiency and driving the overall success of the organization, cultivating a culture of transparency and collaboration that not only empowers teams to excel in their roles but also inspires them to innovate and contribute to our long-term strategic vision.