● Implement Safety Protocols: Strictly adhere to Lock-Out Tag-Out (LOTO) procedures during critical operations such as unit head swap-outs and firmware upgrades on EV charging stations. ● Technical Execution: Perform unit head replacements and conduct firmware updates, following detailed, step-by-step guides to ensure accuracy and adherence to latest specifications. ● Efficient Time Management: Estimate and manage project timelines effectively, achieving target completion of unit head swap-outs within 2 hours and firmware upgrades within 15 minutes per station. ● Detailed Documentation: Provide comprehensive notes and deliverables before, during, and after each operation, ensuring meticulous documentation of all processes and changes. ● Site Coordination: Engage actively with site contacts to efficiently locate and manage breakers, chargers, and power cycle units, facilitating smooth operations. ● Team Collaboration: Collaborate closely with team members, leveraging strong communication skills to address and resolve any challenges that arise during unit head swap-outs and firmware upgrades.

● Provided comprehensive technical support to hotel associates and guests, enhancing utilization of Hyatt technology for business and guest satisfaction. ● Managed and optimized hotel's IT infrastructure, including network connectivity and system performance. ● Ensured strict adherence to IT security protocols and compliance standards for network and system integrity. ● Collaborated with vendors for installation and maintenance of network infrastructure. ● Monitored IT service levels, resolving service delivery issues promptly. ● Actively engaged in enhancing guest technology experiences based on feedback and satisfaction metrics. ● Demonstrated flexibility in schedule, providing effective onsite IT support across multiple hotel properties.

● Collaborated closely with engineering teams on bridge projects to collect essential data and communicate effectively regarding ongoing service outages, ensuring minimal impact on customers. ● Actively participated in an on-call schedule, adeptly managing multiple incident resolutions simultaneously to guarantee prompt and effective communication with customers. ● Utilized advanced professional communication skills to translate complex technical jargon into customer-friendly language. ● Thrived in a high-velocity work environment, skillfully multitasking through various incidents while maintaining effective team communication. ● Operated a social customer support platform, providing expert guidance and solutions to customers, addressing inquiries and enhancing their overall experience.