CAREER HIGHLIGHTS• Reviewed and streamlined the change management procedure, which resulted in a 20% reduction in the average implementation time.• Engaged in 10+ key projects, all of which were all launched to the satisfaction of the users and launched on schedule.• Managed to accomplish the systems upgrade and enhancement projects with no hiccups discovered.PROFESSIONAL EXPERIENCEResponsible for the maintenance of systems to ensure the smooth operation without business interruption in production site, whilst providing stable testing environment to fulfill diverse business needs.• Conducted user acceptance testing and load testing to validate the newly implemented features and the network connectivity of the systems functioned in accordance with the specifications.• Monitored the system event logs. Analyzed and troubleshot the system error codes swiftly.• Managed scheduler tools for batch operation and ensured numerous services of the systems are functioning properly.• Assessed, researched and analyzed business and system needs for system upgrade. Formulated plans for upgrade, test cases and fallback procedures.• Engaged and contributed to the development, administration and testing of disaster recovery planning.• Examined the process protocols and provided constructive suggestions for boosting efficiency.• Mentored junior team members to adjust to the workplace and increased the team productivity. The overall performance of junior team members were enhanced.