Leads micro-market with over 100k active customers. To support the customer experience by effectively utilizing their full network of stores and fulfillment assets within the micro market. The Marketplace Director delivers omnichannel experiences through all Best Buy touchpoints including store, home, and digital. Accountable for Consultant & Design business across micro-market along with direct reports. Central point of contact for 360 experience across micro-market.

Responsible for multiple award winning locations across New England in which I served as the chief orchestrator with accountability for everything within the four walls of the store including revenue, profitability, and financial reporting. Acted as a visionary by setting the tone for the store, connecting services to products and leading friendly competition along the way. continously partner with all areas of the business, and with our trusted vendors to exceed the expectations of our customers.*Responsible for one of the highest volume locations in New England both in Revenue and traffic.*Ranked in the top 20 of the company yearly.*Territory leader in key customer indicators NPS & Membership.* Achievers Winner Fy21* Posted company leading results in shrink control while operating a fulfillment hub store* Leaders from across New England are sent to location to train and develop with myself and leadership team.*Created a culture of learning and engagement which has celebrated multiple promotions from the location to our leadership roles and our premium side of the business.

Responsible for the total unit sales of a high volume Big Box unit with direct responsibility of a sales supervisor team for each individual business category and over 120 sales consultant and sales support indirect reports. Daily expectation of playing a vital role in implementing sales action plans, analyzing business results, and driving execution of sales strategies.•Achieved #1 ranking on the total sales scorecard for the New England region in June, July, August, November and December fy19 along with top 1/3 of the total company sales scorecard for both fy19 and fy20.• Finished fy18 leading location to 100% to target while only being in role for half the year. ( up from 89% at start of position)•Achieved #1 ranking In the New England Market in store training scorecard for fy18 and fy19.• Achieved company leading results in all major growth initiatives such as total tech support, in home consultation leads and best buy credit card applications for fy19 and fy20.• Filled in as a multi unit support as a market sales manager stretch assignment on a weekly basis focused on market sales initiative execution and for all major product launches focused on driving business acumen and sales strategy for the new england regions leadership team.

Responsible for a top performing mobile specialty store market across 4 states with a goal of exceeding expectations for all 3 constituencies Customer, Employee and Shareholder. Daily ownership of all aspects of the business including sales growth, margin drainers, operational excellence and employee development with a team of 27 direct report General and Assistant Managers, over 100 indirect sales consultants.• Implemented strategic key corporate initiatives which resulted in top line revenue growth and increased profit margins.• Ranked Number 4 in company sales power rank for FY17.• Ranked number 1 district in the Best Buy Mobile Specialty Store channels total customer satisfaction (Net promoter surveys) as of July FY17.• Ranked number 2 district in the company total protection plan attach ratio with 19% year over year growth (Apple Care & Geek Squad protection).• Posted a 112% Revenue to target and a 122% year over year total net profit growth for FY17.• Worked remotely with cross functional responsibilities and regularly partnered with various key corporate partners, merchants and external vendors to improve sales and customer satisfaction.

Responsible for an award winning store which far exceed all major growth initiatives, customer experience metrics and employee engagement scores for four consecutive years. Direct daily responsibility for all aspects of the sales process, operational excellence, merchandising standards, Shrink and write off awareness, employee development/coaching, inventory control, recruiting/hiring and P&L management.• As a Store General Manager achieved a positive total Net Operating Profit for 4 years in a row.• As a Store General Manager posted year over year revenue growth and positive net operating profit four years in a row, 100% Employee satisfaction survey score, and finished FY15 ranked #7 in the company total sales power rank.

• Top performing individual sales productivity ranking across a 100+ unit specialty store Territory.• Responsible for all aspects of the sales interaction including greeting the customer, understanding customer needs, delivering solutions to those needs, closing the sale and creating a customer for life.• Sold a wide variety of consumer electronics with a specialty in mobile phones, wireless carrier plans and financial services.• Responsible for upholding operational excellence, inventory integrity and securing customer information.