- Leader in product management for WeWorks building management platform & user onboarding experience. Responsible for product vision, roadmapping, development and sprint rituals. - Collaborated with third-party vendors to launch the WeWork insurance management portal to reduce public liability risk by increasing customer insurance compliance.- Identified and implemented strategy to leverage the WeWork customer insurance management portal to create 2 new revenue streams. - Influenced cross functional teams to collaborate and launch WeWorks office navigation system to successfully increase user NPS.- Conducted A/B testing and to identify and implement improvements to the WeWork onboarding experience that increased onboarding completion and lead generation for ancillary services.

- Product Specialist for WeWorks building management platform & WeWork On Demand App (iOS and Android) - Served as the technical intermediary between product managers, stakeholders, users and leadership for product operations, feedback and technical support.- Established standard operating procedure for investigating and prioritizing bugs using SQL queries, console inspection, postman and user input to improve bug resolution time. - Converted manual change management task into automated processes to improve operational efficiency.Created and maintained user support documentation resulting in increased support request deflection.Implemented incident management process for new and existing products to reduce average outage time.

- Led product/project scoping, user acceptance testing, go to market plans, and user training for new B2B enterprise products.- Performed market research and analyzed industry data to identify new target market to grow revenue.- Developed reporting methodologies to evaluate product opportunities and conducted cost-benefit and build vs buy analysis. Based on the findings, I recommended implementing 12 products to increase user growth and revenue.

- People Manager and leader for a team of 12 business development managers that exceeded monthly user growth and revenue targets by 35% over a two year period. - Developed and implemented growth strategy, KPIs and reporting methodologies to exceed growth targets over a 24-month period. - Performed performance reviews, career progression planning and goal setting exercises with team members.

Established relationships with key decision makers to drive the adoption of Felix services resulting in surpassing monthly growth targets by 70% within an 8-month timeframe.