Max Claster Email & Phone Number

Los Angeles, Ca, Us

Looking for work and earning new certifications in the meantime.

New York, Ny, Us

- Facilitate end user facing migrations pertinent to Jukin Media acquisition- Tested and validated Apple Silicon against existing apps and workflows for both Jukin Media and Trusted Media Brands to ensure readiness for new Mac models- Coordinated migration of users from Jukin Media’s Google Workspaces to Trusted MediaBrands’ Microsoft 365, from Slack and Zoom to Microsoft Teams- Migrated users of Jukin Media’s Sophos subscription to Trusted Media Brands’ Microsoft De-fender subscription- Assisted in adoption of JAMF Connect- Single-handedly migrated Jukin Media Macs from Jukin Media’s JAMF Pro (JAMF Cloud) instance toTrusted Media Brands’ FileWave cloud-based instance until they could be rebuilt usingTMBI’s FileWave instance- Coordinated the merger between Jukin Media’s and Trusted Media Brands’ Apple Business Manager instances- Single-handedly Coordinated wipe of Jukin fleet of Macs to be rebuilt with TMBI’s FileWave instance using Apple Automated Device Enrollment- Coordinated Jukin Media’s various interim Mac deployment practices to best prepare for the merging ofboth processes- Revamped and modernized Trusted Media Brands’ Windows PC deployment process by leveraging existing Microsoft Intune deployment (including migrating existing Group Policy objects and applications as well as implementing configuration profiles for new settings that would halve time over existing deployment processes)- Implemented BitLocker for Trusted Media Brands’ using Intune- Spearheaded Windows 11 testing efforts- Paved way for zero touch Windows PC deployment using Windows Autopilot- Provided escalated support to end users with higher-level technical support issues/questions- Assisted other desktop support staff with higher level Mac support issues and issues pertaining to Apple Deployment strategies and scenarios, as well as MDM systems- Assisted executives and executive assistants with white glove treatment desktop support tasks- Mentored teammates as needed

Los Angeles, Ca, Us

- Resume responsibilities of previous IT Director- Document and re-invent SOPs accordingly and as needed- Develop strategies for both short term and long term Apple Mac, iPad, Apple TV, and iPhone deployments- Research replacement to ailing existing JAMF Pro MDM instance by evaluating replacements such as Kan-dji, Ivanti, Filewave, and Mosyle- Managed Jukin Media’s JAMF Pro cloud instance and policies and packages therein- Research current IT Infrastructure with no previous knowledge in place and inventoried existing hardware- Re-establish contact and relations with vendors for existing hardware and software services- Managed and mentored staff of two IT professionals- Established relations with upper management and department heads- Planned rollout of macOS Big Sur to existing clients running macOS Sierra through Catalina- Instated policy of proper software license management at Jukin (where it didn’t exist before)- Prepared Jukin Media’s technical stack for merger with Trusted Media Brands

COVID-19 Pandemic

Fort Lauderdale, Florida, Us

o Worked for Future Tech Enterprise to assist in Northrop Grumman’s Help Desk as they transi-tioned to an outsourced IT vendoro Managed a team of five Help Desk specialists across three Northrop Grumman sites to ensure helpdesk ticket completionso Thoroughly documented IT layout of Northrop Grumman and its newly acquired company, Or-bitalATK to assist management at Future Tech Enterprise and became the subject matter expert onthemo Became Dell Authorized to perform Warranty Repairso Performed Dell and HP warranty hardware repairs on various Northrop Grumman systems o Performed imaging and PC readiness tasks via SCCMo Performed basic device management tasks via SCCMo Performed various SCCM and Active Directory administration taskso Provided on-site and remote desktop support assistance

Fort Lauderdale, Florida, Us

o Worked for Future Tech Enterprise to assist in Raytheon’s Windows 7 to Windows 10 migrationefforto Managed a team of five desktop deployment specialists between Raytheon’s El Segundo and Go-leta California locationso Ensured project stayed on schedule; addressed pertinent roadblocks as they came up and mitigatedthem accordinglyo Engineered solutions around Raytheon’s existing buggy Windows 7 to Windows 10 v1809 In-Place Upgrade Process by way of extensive reverse engineeringo Deployed desktops and laptops to end users, while assisting my team on doing so themselveso Imaged systems via SCCMo Worked with tools such as SCCM, Lieberman Software’s Enterprise Password Management solu-tion (ERPM), performed command line operations on advanced BitLocker configurations as wellas utilized Microsoft MBAM to manage pinso Worked extensively with both Future Tech and Raytheon project management to ensure speedycompletion of refresheso Collaborated with engineering on solutions to various Windows 10 and SCCM issues

Santa Monica, Ca, Us

- Ensured that client PCs were running the latest supported version of Windows 10 Enterprise, the latest ver- sions of the LANDesk/Ivanti Agents, and had BitLocker Drive Encryption (by way of WinMagic Secure- Doc) enabled, and rectified systems that didn’t meet these qualifications so that they did- Ensured that client Macs were running macOS High Sierra (no earlier than 10.13.6) or macOS Mojave (10.14.1 or greater), the latest versions of the LANDesk/Ivanti Agents, and had FileVault 2 Drive Encryp- tion (by way of WinMagic SecureDoc) enabled, and rectified systems that didn’t meet these requirements so that they did- Assisted end user support staff (in both user-facing and behind the counter fashions), light end user support when needed (to assist end user support staff) provided assistance and recommendations to desktop engi- neering staff on best practices and strategies with their systems standardization practices

Manhattan Beach, Ca, Us

- Led and managed IT team in their effort to transition from Windows 7 to Windows 10 based systems pro- ject- Rebuilt system image creation process and deployment workflow from scratch- Created process for Windows 10 Feature Update Deployments where there wasn’t any previously- Rebuilt Microsoft 365 (then Office 365) application deployment process- Spearheaded necessary side projects and initiatives necessary for Windows 10 deployment- Engaged with server infrastructure and information security teams to collaborate on said initiatives (whereprevious collaboration with those departments had never occurred)- Researched and hand-picked next generation laptop and desktop hardware for deployment- Developed project plan to complete deployment with senior department members and other project man-agement staff- Managed the project from shortly after start date to time of departure

North Hollywood, Ca, Us

- Spearheaded Microsoft Windows 10, Microsoft 365 (then Office 365), and Adobe Document Cloud soft- ware migration projects and served as lead strategic planner for them- Learned a complex accounting firm’s environment from scratch and well enough to teach it to the rest of the department- Became lead enterprise application support specialist for the firm’s Thomson Reuters CS Professional Suite- Proofread IT department communications to the firm- Assisted director of IT department on many strategic decisions pertinent to the desktop environment- Co-managed a company-wide desktop hardware refresh- Managed computer inventory; responsible for machine deployment and decommissioning processes- General desktop support duties for end users ranging from general staff to executive partners- Assisted systems administrator on server room tasks as needed- Ensured consistent end user satisfaction

Culver City, California, Us

- Front facing end-user support- Assisted in tape library back-up management with NetVault- Created deployment server from scratch to replace defunct system (using OS X Server, Mac System ImageUtility, and DeployStudio)- Kept track of client systems inventory- Reimaged and/or upgraded old systems for users- Standard deployment tasks- Basic software and hardware troubleshooting- Ticket management in Zendesk ticketing system- Helped deploy laptop user back-up management with CrashPlan- Assisted senior systems administrators as needed- Diagnosed machines as needed

Gardena, California, Us

- Imaging and Deployment of new and pre-existing Windows PCs and Macs to users- Troubleshooting existing Windows PCs and Macs- Managing users in Active Directory Users and Groups Admin Console- Provided Front-facing user support- Assisted with iOS Mobile Device Management deployment and support- Basic printer maintenance and troubleshooting- Basic computer diagnostics- Miscellaneous assistance tasks

Checking in Macs for repair, greeting and selling products to customers, imaging rental Macs, fixing Macs (both customer and rental), operating LightSpeed POS system, developing deployment systems for use with rentals, preparing custom machines for rental, running deliveries, placing orders, on-site service call duties, receiving shipments, running errands and deliveries as needed

Software and hardware support and repair for Mac and Windows PCs- Provided consultation for walk-in and telephone customers- Windows Virus removal- Built new PCs for customers requesting new builds- Provided Apple certified warranty repairs (as part of having my ACMT and working at an Apple Authorized Service Provider)- General phone and front counter customer support- Assisting co-workers as needed

Bachelor’S Degree, Theater Arts

High School, Middle And High School