Max Culver Email & Phone Number

Chandler, AZ, US

Greater Denver Area

Responsible for supervising the day-to-day operations of the TSYS back office center in compliance with established policies and procedures. Participates in developing, interpreting and implementing policies and procedures for the organization. Ensures employee conformance to established practices and proper training of staff. Prepares related reports and.

Greater Denver Area

A highly collaborative role in a fast paced environment with opportunities to directly impact maintaining and retaining our customer base. Resolves minimal credit problems but may request assistance on highly sensitive accounts. Assists in the collection of past due accounts and the review and extension of credit. Works on problems of moderate scope where.

• Responsible for the day-to-day operations of a team of representatives handling customer service inquiries and problems via telephone or e-mail and resolving complex or sensitive customer inquiries. Plan, direct.
• Day-to-day application of organizational policies and procedures
• Approval of special price concessions, quotes, bid allowances, or adjustments
• Participation in hiring, termination, performance and salary reviews

Handle multiple requests at the same time via a chat program to ensure a proficient and positive experience for both the customer and ultimately the end user.

Responsible for providing support and developmental training for team members to excel as Customer Care Representatives according to corporate policy. Accountabilities include: To ensure that all team members including myself are providing World Class Customer Service.  Surpassing service levels and productivity by creating a positive work environment..