Max Culver Email & Phone Number

Chandler, Az, Us

Greater Denver Area

Responsible for supervising the day-to-day operations of the TSYS back office center in compliance with established policies and procedures. Participates in developing, interpreting and implementing policies and procedures for the organization. Ensures employee conformance to established practices and proper training of staff. Prepares related reports and audits current procedures to monitor efficiency of operations. Managing 10-15 employees, responsible for training and development of staff, estimating personnel needs, assigning work, ensuring that completion dates are met, interpreting and ensuring consistent application of organizational policies. Heavily involved in recruiting and hiring, termination, performance and salary reviews, disciplinary actions, scheduling and/or approving time for employees.

Greater Denver Area

A highly collaborative role in a fast paced environment with opportunities to directly impact maintaining and retaining our customer base. Resolves minimal credit problems but may request assistance on highly sensitive accounts. Assists in the collection of past due accounts and the review and extension of credit. Works on problems of moderate scope where analysis of financial and credit situations or data requires a review of a variety of factors. Assists in resolution of outstanding invoice problems from past due accounts.Responds to inquiries from customers or external collection resources. May place calls or send messages to those with unresolved issues.

Responsible for the day-to-day operations of a team of representatives handling customer service inquiries and problems via telephone or e-mail and resolving complex or sensitive customer inquiries. Plan, direct, supervise, coordinate and evaluate work flow of the customer service team to meet operational requirements as well as identify and recommend operational improvements. Additionally, developing telephone sales or negotiation skills of the services representatives and motivate representatives to obtain sales or service goals. Maintained a positive, problem-solving approach and spirit of cooperation in a team environment.Additional responsibilities include:• Day-to-day application of organizational policies and procedures• Approval of special price concessions, quotes, bid allowances, or adjustments• Participation in hiring, termination, performance and salary reviews

Handle multiple requests at the same time via a chat program to ensure a proficient and positive experience for both the customer and ultimately the end user.

Responsible for providing support and developmental training for team members to excel as Customer Care Representatives according to corporate policy. Accountabilities include: To ensure that all team members including myself are providing World Class Customer Service.  Surpassing service levels and productivity by creating a positive work environment. Handle performance issues in a professional manner, focusing on team member’s development. Administer attendance policies and procedures by maintaining accurate and complete records. Ability to work and operate under pressure, work rapidly for long periods of time, multi- task and effectively set priorities. Establish and coordinate incentives for my team, focused on customer and corporate goals.