Max D'Aguanno Email & Phone Number

1 N. Dearborn, Chicago, Il

Chicago, Il

Evaluate clinical workflow to enhance quality of care for members and documentation with care management application (EMR) systems Vital and Axis. Liaise between medical staff, medical management, and IT to customize and alter the CMS design/functionality and workflow process in operation of the CMS, including: building of users, security groups, assessments, care plans, letters, note templates, cases, and reviews. Document solutions, procedures, and standards for state requirements (NCQA and HSAG). Maintain admin dictionaries and tables with in CMS system. Manage, support, build, and implement rollout of upgrade from Vital 7.2 to Axis 7.6. Maintain working knowledge of Vital/Axis and application/solutions methodology, while coordinating with clinical experts from medical management and nurse care coordinators. Evaluate requests from different departments (Utilization Management, Case Management, Disease Management) for system/process changes, determine nature & scope of change requests, and implement changes along with

Springfield, Illinois

Monitored, analyzed, and provided technical/functional support for all clinical applications utilized by the Springfield Clinic. Led the analysis and resolution of support issues, including: escalation with vendors and Springfield Clinic personnel. Facilitated and oversaw clinical system upgrades, including TouchWorks EHR and Medflow, assisting with numerous initiatives such as upgrade to HF 16. Managed Allscript’s and Medflow vendor support cases, with weekly conference calls to determine severity of cases and escalations if needed. Involved in implementation of a multi-organization set-up within the TouchWork’s application, collaborating with Memorial Medical Center and SIU School of Medicine. Maintained knowledge of ConnectR interfaces, responsible for ensuring information and documents crossed over to EMR and other applications.

Springfields, Il

Delivered technical and functional support for all Springfield Clinic applications. Analyzed and developed clinical automation/workflow processes for departments. Designated as primary support technician for the Southern Illinois University School of Medicine’s transition from Centricity Business to TouchWorks EHR; involved with application build and go-live/post go-live support.