Max Delacruz Email & Phone Number

Richardson, Tx, Us

Farmers Branch, Texas, United States

Williamsville, New York, United States

Orchestrates full truckload freight movements from commencement to conclusion.Develops new shipping lanes and identified freight trends across the United States and Canada. Develops new and existing client and carrier relationships. Works with defined processes to determine root causes for noncompliance. Effectively resolves carrier issues and provides alternative solutions. Facilitates collaboration with carrier operations team.

Montvale, New Jersey, United States

Utilized technical skills to troubleshoot and improve customers’ online experiences. Ensured customer satisfaction with attentive service and initiative. Effectively communicated with a high volume of clients and partners daily via multiple communication platforms. Collaborated with suppliers and third-party companies to identify and provide solutions for customer issues.

Provided customers with personalized service and communication. Served as the point of contact for all inbound and outbound product shipments Lead new employee trainings and coordinated staff transitions on location. Managed staff shifts and effectively delegated critical tasks. Utilized sales and inventory data to predict demand periods. Effectively resolved customer complaints to maintain positive brand experience.

Coordinated with offsite team to replenish product based on store needs. Attended to clients and ensured organization of stock both in store and offsite. Prepared sale fixtures and promoted new sales opportunities to clients.

Delegated tasks, answered customer queries, coordinated with sales team to replenishstore, trained new team members and efficiently completed daily tasks.