Max Delph Email & Phone Number

Spain

Transforming business productivity and delivering management excellence for technology-driven projects, with a key focus on the Government of Jersey (GoJ) - Health and Community Services (HCS).Project Highlights:Extensive Integration Project – £1M+ (October 2020 - October 2023): • Led the complex integration of Primary Care and Secondary Care systems to enable bi-directional electronic test orders and results to Pathology Labs, including connectivity to the NHS messaging… Show more Transforming business productivity and delivering management excellence for technology-driven projects, with a key focus on the Government of Jersey (GoJ) - Health and Community Services (HCS).Project Highlights:Extensive Integration Project – £1M+ (October 2020 - October 2023): • Led the complex integration of Primary Care and Secondary Care systems to enable bi-directional electronic test orders and results to Pathology Labs, including connectivity to the NHS messaging exchange.• This integration will deliver significant efficiencies to 100+ General Practitioners (GPs) and the Pathology Lab, equivalent to approximately 10 full-time equivalent (FTE) roles.- Vastly improved the speed of result delivery to patients and accuracy by eliminating human error.Key Achievements:- Enhanced Efficiency: Streamlined processes and automated tasks, resulting in improved operational efficiency and cost savings.- Seamless Integration: Established seamless data exchange between disparate systems, enabling real-time information sharing and collaboration.- Improved Patient Care: Facilitated faster and more accurate diagnosis and treatment, leading to improved patient outcomes.- Strong Stakeholder Relationships: Cultivated strong relationships with key stakeholders, including healthcare professionals, government officials, and IT teams, ensuring project success. Show less

Jersey

Transforming business productivity, whilst delivering management excellence for technology driven projects.At the request of Local Government, due to being recognised as delivering successful outcomes, I managed the implementation of essential IT solutions with the Health and Community Services department to enable appropriate response to the Covid-19 pandemic including:• NHS National Pathology Exchange (NPEX) integration for Pathology - Implement new service linking the local Pathology… Show more Transforming business productivity, whilst delivering management excellence for technology driven projects.At the request of Local Government, due to being recognised as delivering successful outcomes, I managed the implementation of essential IT solutions with the Health and Community Services department to enable appropriate response to the Covid-19 pandemic including:• NHS National Pathology Exchange (NPEX) integration for Pathology - Implement new service linking the local Pathology lab to the NHS NPEXAlthough under emergency conditions, a full suite of IT Governance was required and completed in record 2 weeks where normally length is 3 months +- The Health Informatics Service (THIS) who run the NPEX service asked me if they could share my Support Model documentation with other clients as an example of Best Practice• Diasorin Analyser (Pathology) - Install and integrate new a new high-volume chemiluminescence analyser to increase on-island Covid test capacityCut down governance allowed but still required detailed planning, IT governance, supplier and department co-ordination, installation, testing, training and hand-over at a rapid pace• Micropathology (Pathology) - I supported another TSG PM with IT governance to connect Pathology to a Private UK Lab to supplement Covid test capability.• PPE stock and distribution managementTSG quickly designed and created a SAAS solution for which I completed all required Governance to support its devoplment and active use- TSG received a Jersey Tech Award award for its dynamic solutions and support for government during the pandemic.Other projects: Big 4 UK Bank:• Manage the successful digital transformation of over 1.5 million documents across Jersey, Guernsey and the Isle of Man.This included team and resource management of 20 scan operators and 15 document prep staff, fault/issue management, quality control, process improvement, forecasting and reporting along with direct customer co-ordination and training. Show less

Jersey, United Kingdom

Working with the Business Engagement team to support and assist States of Jersey departments with their IT service and strategy. Key project highlights during that period include:• Health and Social Care on-line register for Healthcare Professionals for the Jersey Care Commission. I managed the set up of SharePoint, SQL Database, online tools and forms and delivered the Data Protection Assessment.• Data migration for Childrens Commission including vendor selection as they… Show more Working with the Business Engagement team to support and assist States of Jersey departments with their IT service and strategy. Key project highlights during that period include:• Health and Social Care on-line register for Healthcare Professionals for the Jersey Care Commission. I managed the set up of SharePoint, SQL Database, online tools and forms and delivered the Data Protection Assessment.• Data migration for Childrens Commission including vendor selection as they transferred to an externally hosted desktop provider • O365 set up for the Jersey Charities Commission• Manage the May 2018 Government Election Polling Station set up plus technical support throughout the polling period. This included, for the first time, use of centralised online registers in place of offline copies improving data security, quality and reduced risk of human error. - My team and I received recognition from the States Greffe for exceptional customer service and application of innovative solutions to improve the efficiency and stability of the election. Show less

Jersey, United Kingdom

Responsible for the delivery of service excellence to a ring-fenced entity of Barclays; circa. 200 user base dependent on Barclays technical infrastructure and services post separation. Full end-to-end service lifecycle (across multiple jurisdictions) from Project Engagement and Service Acceptance through to the governance of live BAU, including Major Incident Management and service retirement at the end of the Transitional Service Agreement.Key services delivered:• Responsible for the… Show more Responsible for the delivery of service excellence to a ring-fenced entity of Barclays; circa. 200 user base dependent on Barclays technical infrastructure and services post separation. Full end-to-end service lifecycle (across multiple jurisdictions) from Project Engagement and Service Acceptance through to the governance of live BAU, including Major Incident Management and service retirement at the end of the Transitional Service Agreement.Key services delivered:• Responsible for the successful agreement, sign off and oversight of the relevant Service Models which included vendor and supplier management.• Closely engaged with application and infrastructure support areas to ensure service stability• Worked with teams to ensure consistent use of processes and governance during the term of the TSA• Stakeholder management (Internal and External)• Managed day to day implementation aspects of the project• Adhered to policy and ensured the stability of the proposed business systems architecture• Controlled and coordinated all required disaster recovery test activities for Service Introduction, ensuring full adherence to central governance standards• Identified, logged and managed all risks and issuesKey successes: - I reduced completion of new employee on-boarding from 3 weeks after start date to all available on day 1. - Service reviews identifying analysis of underlying issues, activity completed to resolve and identification of potential new risks. - Successful and incident free transition to ring fenced data and applications through structured planning and close vendor support - My contract was extended to support phase 2 divestment of further related trust entities due to high levels of service management and resulting customer satisfaction. Show less

St Helier, Jersey

Leading a team ranging of 8 Wintel SME’s and 2 Network SME’s across the Crown Dependencies, responsible for all HP Wintel and Cisco network infrastructure. These technologies underpin the bank’s key applications and online services. Key Duties: · Process Improvement· Continual Service Improvement· Sarbanes and Oxley Audit Management· Infrastructure Strategy· Security Control· Training and development · Budget Control · Lifecycle Management· IT… Show more Leading a team ranging of 8 Wintel SME’s and 2 Network SME’s across the Crown Dependencies, responsible for all HP Wintel and Cisco network infrastructure. These technologies underpin the bank’s key applications and online services. Key Duties: · Process Improvement· Continual Service Improvement· Sarbanes and Oxley Audit Management· Infrastructure Strategy· Security Control· Training and development · Budget Control · Lifecycle Management· IT Service Management· Vendor Relationship Management · Leadership, People Management · Strategy and planning· Incident / Problem / Change Management· Software and Hardware procurement Show less

Duties:• Change management• Succession planning• Contribute to achieve gaining the ‘Investor in People’ accreditation• Create team objectives• Prioritise workload• Budget planning and control• Manage auditors• Manage Sarbaines & Oxley risks, controls and tests• Manage infrastructure upgrades

Duties:• Manage team of 5 2nd and 3rd level AS/400 analysts• Plan strategic upgrades for the banks banking platform• Manage the IBM supplier review• Maintain and improve iSeries security• Initiate team building exercises• MI for technology management team• Align to RBSG standards

Duties:• Supervising 3 operators• Continuous review of procedures to improve efficiency• Organise and manage DR tests• Appraise operators• Deputise for manager• 3rd party software supplier reviews• Implement combined RBSI/NWO operations• Incident management• On-call for iSeries platform

Duties:• Shift work to monitor the banks offshore platform• Profile maintenance• Deal with helpdesk calls assigned to my department• Distribute IBBA reports• Submit IBBA EOD• PTF maintenance• Update documentation to ISO9001:2000 standard

Duties: • Account opening/closing• Account maintenance• Customer queries

Higher National Diploma, Management And Leadership

A Level, Drafting/Design Engineering Technologies/Technicians

Education record