Maximiliano Diaz Email & Phone Number

Miami, Florida, United States

In my role as the IT department leader at Sony Pictures Entertainment in Miami, I oversee and ensure seamless technology operations and support for end users and VIP personnel. My responsibilities encompass user-centric support, efficient equipment procurement, staying updated with IT trends, department management, and event production via Zoom.I provide user-centric support, promptly addressing technical issues and delivering solutions to optimize productivity. I also manage equipment… Show more In my role as the IT department leader at Sony Pictures Entertainment in Miami, I oversee and ensure seamless technology operations and support for end users and VIP personnel. My responsibilities encompass user-centric support, efficient equipment procurement, staying updated with IT trends, department management, and event production via Zoom.I provide user-centric support, promptly addressing technical issues and delivering solutions to optimize productivity. I also manage equipment procurement, aligning technology with evolving business needs to keep our office well-equipped with the latest solutions.I stay current by actively engaging with the ever-evolving technology landscape through corporate training and staying updated with the latest IT news.In department management, I lead a team of IT professionals, overseeing daily operations and ensuring the highest standards of service.Furthermore, my expertise extends to event production and management via Zoom, orchestrating seamless screening events for the production team, and ensuring a polished presentation for local and international audiences.In summary, my role involves technical proficiency, proactive equipment management, and a commitment to staying informed about the latest IT developments, creating a technologically advanced and efficient workplace. Show less

Miami/Fort Lauderdale Area

Miami, Florida

Remote

Remotely working for different departments(Different large customers), Providing white glove technical support and customer service.Phone/Chat, guiding customers to download the remote connection software.Trouble Shooting customers problems: Network Printers, email issues , removing Virus and malware, Performing Tune-ups, making the computer work better, faster Providing over the phone instructions to customers and show them how to connect or recover their internet… Show more Remotely working for different departments(Different large customers), Providing white glove technical support and customer service.Phone/Chat, guiding customers to download the remote connection software.Trouble Shooting customers problems: Network Printers, email issues , removing Virus and malware, Performing Tune-ups, making the computer work better, faster Providing over the phone instructions to customers and show them how to connect or recover their internet connectionOpening ports and forwarding ip address on routers, Setup network printers, scanners and DVR systems.Complete list of resolved issues on customers computer: Virus Removal, Tune-up, No internet connection, Email issues: Fail to receive/send emails, Problems opening, sending attachments, Issues with MS outlook, Mail, Thunderbird and more. Printer issues: Setup/Reconnect network printers(AIO). Windows OS issues: Updates not installing, Drivers not working, Firewall not turning on, IE not working, Apps not working, Start button not working, Reset, refresh System Restore, Recovery Disk creation. Backup: Setting up backup with windows or third party software, setting up Cloud backup(different providers), Data recovery, Software installation and much more. Show less

Pembroke Pine, Florida

One person technical support for all IT infrastructures Responsible for desktops, laptops, servers (Windows 2003), email, network, ISP, VOIP phones, wireless, security (firewalls and VPN)Mychrone(AIM) and Alfano data analysis: Collect data from Cars, go-karts and analyze them on devices(laptops, Tablets, Phone) Provide Team manager with drivers mistake and show driver on the track to improve lap time

Coral Gables, Florida

POS installation/repair/maintenance for restaurants and Kiosks.POS parts replacement/repairPOS software deployment

Pembroke Pines, Florida

One person technical support for all IT infrastructures Responsible for desktops, laptops, servers (Windows 2003), email, network, ISP, VOIP phones, wireless, security (firewalls and VPN)Mychrone(AIM) and Alfano data analysis: Collect data from Cars, go-karts and analyze them on devices(laptops, Tablets, Phone) Provide Team manager with drivers mistake and show driver on the track to improve lap time

Miami, Florida

Remotely control DVR system, Grant/Remove access to schedule/on demand users.Create/Modify MS Excel template sheets(Inventory control) for users to use them on different locationsCreate/manage database servers, proxy server, email server.

Miami/Fort Lauderdale Area

Travel to different airlines offices around US and Central America Maintain/Replace over 100 workstation on each location Responsible all new offices and Kiosks, Survey and installation. Prepare daily task report

North Miami, Florida

Convert from Analog PBX to Virtual PBX. Construct wiring for Customers(Cat5e)Build Site Survey Install/update/Repair VoIP equipment for customersInstall and configure VOIP router(Edgemark)

Miami, Florida

Controlling telecom VOIP Switches and router, Ensure current provider have good quality and not dropping any calls; otherwise route calls to the next available provider with best qulity and best rate, then open a Trouble ticket.Work on the Server Room, Resetting Servers Switches and Routers