Remotely working for different departments(Different large customers), Providing white glove technical support and customer service.Phone/Chat, guiding customers to download the remote connection software.Trouble Shooting customers problems: Network Printers, email issues , removing Virus and malware, Performing Tune-ups, making the computer work better, faster Providing over the phone instructions to customers and show them how to connect or recover their internet connectionOpening ports and forwarding ip address on routers, Setup network printers, scanners and DVR systems.Complete list of resolved issues on customers computer: Virus Removal, Tune-up, No internet connection, Email issues: Fail to receive/send emails, Problems opening, sending attachments, Issues with MS outlook, Mail, Thunderbird and more. Printer issues: Setup/Reconnect network printers(AIO). Windows OS issues: Updates not installing, Drivers not working, Firewall not turning on, IE not working, Apps not working, Start button not working, Reset, refresh System Restore, Recovery Disk creation. Backup: Setting up backup with windows or third party software, setting up Cloud backup(different providers), Data recovery, Software installation and much more.
Listed skills include Troubleshooting, Operations Management, Networking, Software Installation, and 4 others.