To ensure an unrivaled customer experience for all ULTRAVIEW customers and vendors through best-in-class service, state of the art tools, streamlined processes, and by managing a team of individuals dedicated to the highest level of customer service.● Generating weekly and monthly reports and analysis for senior leadership team to develop SOP’sand GTM strategies● Collaborate with Operations/Production to maintain stock levels, ensure availability of parts, andforecast… Show more To ensure an unrivaled customer experience for all ULTRAVIEW customers and vendors through best-in-class service, state of the art tools, streamlined processes, and by managing a team of individuals dedicated to the highest level of customer service.● Generating weekly and monthly reports and analysis for senior leadership team to develop SOP’sand GTM strategies● Collaborate with Operations/Production to maintain stock levels, ensure availability of parts, andforecast industry trends to optimize inventory and reduce backorders● Collaborate with Product/Design to relay feedback from consumers on new and existing productsto ensure we are working toward continuous improvement of our brand Show less

Oversee and work directly with our vast D2C customer base ensuring online orders are placed accurately and fulfilled efficiently. Worked with production and engineering creating reports with analytics derived from returns and warranty cases, to help improve production processes and product design, resulting in a reduction in returns cases across multiple products. Developed new customer experience processes and practices for internal CS reps, improving ticket response time and the complete flip… Show more Oversee and work directly with our vast D2C customer base ensuring online orders are placed accurately and fulfilled efficiently. Worked with production and engineering creating reports with analytics derived from returns and warranty cases, to help improve production processes and product design, resulting in a reduction in returns cases across multiple products. Developed new customer experience processes and practices for internal CS reps, improving ticket response time and the complete flip of narrative related to online reviews creating more lifelong customers. Work closely with the VP of Sales and Marketing developing unique CX plans through every step of the buying process with the goal to deliver an unrivaled customer experience. Passion. Grit, Growth. Show less

Worked directly under my father, Jeff Dixon, in the building, sales, and support of custom Mathews and Obsession Bows.

Pursuing my passion for residential and landscape lighting design. Responsible for the design and sales process working directly with homeowners and builders to create unmatched nightscapes with the highest quality materials and craftsmanship. Winner of the 2024 “Best of Forsyth” award for Holiday and Outdoor Lighting.

Responsible for day to day activities which include; oversight of production and field work, daily correspondence with customers and builders, identifying and creating solutions to improve efficiencies, administrative duties and updating CRM in real time to track progress and timelines

Responsible for retention and growing customer portfolios expanding over our company’s wide array of products specializing in email and cloud security.

The Outdoor Lights is one of the nation’s top outdoor lighting specialists for residential and commercial outdoor landscape lighting. In this role, I am responsible for finding and creating new clients, the design process, closing the sale, and maintaining great client relationships. Along with managing and scheduling a fleet of service crews to maintain and service our lighting systems, and those not installed by us as well.