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Max Feil is listed as Senior Leader in Transformation & Innovation at Genpact, a with 95060 employees, based in Brooklyn, New York, United States. AeroLeads shows a work email signal at genpact.com and a matched LinkedIn profile for Max Feil.
Max Feil previously worked as Vice President & Client Partner (Business Development) at Genpact and General Manager, AccuWeather for Business at Accuweather. Max Feil holds Milr, Human Resources, Economics, Labor Law from Cornell University.
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Based in New York, Max Feil has extensive experience in both building and managinghigh-performing teams, as well as, restructuring and transforming businesses andprocesses to enhance revenue, grow market share and create value for stakeholders.Max is looking for roles that bring together his skills, with 15+ years of experience in management of rapidly-evolving entrepreneurial businesses, digital experience and product development - combined with his deep knowledge of operations and strategic management.Max Feil was most recently the General Manager and Head of AccuWeather for Business, the primary business-to-business division of the global AccuWeather franchise where he has accelerated new bookings by 60% from 2022. This division generates over $20M/year in revenue and employs over 40 people, specializing in corporate Weather Services, Climate and Data Products and Consulting.Previously, Max ran the Global Customer Service and Contact Centers group at Genpact – a leading Outsourcing and Consulting firm – where he grew revenues by over 20% to $90M/yr during his tenure. While at Genpact, he initiated multiple partnerships in the Artificial Intelligence, Machine Learning, Automation and Fintech spaces to drive efficiency and satisfaction. During his 8 year tenure at American Express he led global teams focused on Digital Transformation, Technology and Engineering. At Amex, Max utilized his operational and agile know-how at a large organization after spending his formative years as a senior consultant working for large private equity firms such as TPG and CVC Capital, focused on operational turnarounds, analytics and supply chain optimization.Max holds a BA (business law, management and ancient history) from the University of Sydney and Cornell University, and a Masters of Industrial and Labor Relations (management and economics) from Cornell University. He is a dual citizen of Australia and the United States, an avid runner, and practitioner of Shotokan and Shorin-ryu Karate.
Listed skills include Leadership, Customer Experience, Emv, Skilled Multi Tasker, and 46 others.
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A career timeline built from the work history available for this profile.
New York, United States
I lead Business Development and emerging Client Relationships for new logos and clients in North America for Banking, Capital Markets, Fintechs, and Financial Services firms - specializing in transformation, data, technology and operations-focused AI use cases. We focus on outcome-led engagements in the areas of Customer Service, Digital Strategy, Risk, Corporate Services, Procurement & Supply Chain.
New York, New York, United States
Max Feil was the General Manager and Head of AccuWeather for Business, the primary business-to-business division of the global AccuWeather franchise. This division specializes in corporate Weather Services, Climate and Data Products, Analytics and Consulting. Whilst there, he accelerated new bookings by 60%, increased client retention to over 90%, and pivoted the division into the higher margin and more sustainable data and analytics focus areas.
New York
Max ran the Global Customer Service and Contact Centers group at Genpact – a leading Outsourcing and Consulting firm – where he grew revenues by over 20% to $90M/year during his tenure. While at Genpact, he initiated multiple partnerships in the Artificial Intelligence, Machine Learning, Automation and Fintech spaces to drive efficiency and satisfaction.
New York, United States
Max Feil was the senior Managing Director leading corporate development activities for the Thyssen-Bornemisza Group (Swiss SaaS focused PE firm) via DTN portfolio company in the key areas of due diligence, acquisitions, mergers, integrations & divestments in the areas of Weather, Agriculture & Energy. He drove $13M in planned synergies across integration for Meteo Group Europe and DTN Weather business in areas of FTE reductions, software rationalization, office consolidations & outsourcing. Additionally, he led discovery, executive calls/outreach and due diligence efforts for 3 potential acquisitions.
Greater New York City Area
Max led a global team of 5 Directors and over 40 employees, with 2 x Centers of Excellence and 3+ global transformation projects including ‘Learning Transformation’ (AI Coaching, Knowledge Management Tools, Performance Coaching), Digital Disclosures and Phone Sales, Intelligent Routing Capabilities & sales-based ‘smart’ phone routing, Engineering Performance Center & Project Management COE, and a Digital Learning Customer Care Lab COE.
New York, New York
Max led a global team ~100 FTE and 5 Directors in areas of Automation & Robotics, Outbound Servicing Communications, Merchant related servicing and digital capabilities, Learning and Knowledge and Web Messaging/Chat and social media servicing.
Greater New York City Area
As Chief of Staff for the Executive Vice President of the Global Servicing Network (GSN) within American Express, Max was responsible for the executive office and all the functions associated. GSN is the largest business unit within American Express and has 25,000+ employees in servicing, credit and fraud, with many more partners. GSN is the 'operations' arm of American Express and is primarily responsible for customer interaction and engagement at all touchpoints around the world. I am responsible for driving the direction of the senior management focus, strategic projects, presentations to the Board and senior execs, international market visits, awards and recognition, and managing the President's direct reports and extended leadership team.
Greater New York City Area
As Director of Payment Security, Max and his team's role was to support the execution of the U.S. EMV card implementation with chip and signature cards. Another major area was the creation and development of card not present (CNP) strategy and global roll-out, in order to combat online fraud. Max developed the strategy to execution and provided thought leadership and project management for all the relevant areas of the business - the issuers, acquirers, network, service, marketing, credit and risk organizations.
Greater New York City Area
As a Director for American Express’ World Service organization, Max oversaw the development and delivery of the company’s Relationship Care® insights to other organizations hoping to apply the learning and diagnostic solutions of the award-winning American Express service team. Max's team formed a new consulting organization with American Express, developed the materials, and specialized in providing consultative advice on customer service and sharing best practices around the Relationship Care® approach to achieving world class service, reducing operating expenses and ultimately driving profit to the bottom line. Relationship Care® is American Express’ unique brand of service, based on a commitment to deepening relationships with our customers in each interaction. Our Relationship Care solutions reveal the proven principles and processes behind this proprietary model, helping firms enhance their customers’ experience to gain a powerful competitive advantage.
New York, New York, United States
Opera Solutions is a technology-powered management consulting firm, focused primarily on Private Equity related opportunities and operatonal efficiencies in portfolio companies, that melds the best of human intelligence and the best of machine intelligence to deliver rapid and significant profit improvement to clients. It provides full, end-to-end execution, leveraging advanced technology and analytics to deliver significant, tangible results within compressed time frames.Throughout Max's 4+ years at Opera Solutions he led large projects with financial services clients in the areas of loyalty and rewards, BPO/outsourcing for credit card clients, and many rapid turnaround diagnostic and restructuring projects for private equity firms in the hospitality, SaaS, health, and ecommerce areas. Many of these projects involved deeply embedded teams with the CFO/senior executives and were gain-share based deals with private equity partner backing.
Other employees you can reach at genpact.com. View company contacts for 95060 employees →
Josseline Arrieta
Colleague at GenpactHeredia, Costa Rica
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Gulzar Akhtar
Colleague at GenpactKolkata, West Bengal, India
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Chandra Sekhar S
Colleague at GenpactNtr, Andhra Pradesh, India
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Gurjeet Singh
Colleague at GenpactGurugram, Haryana, India
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Samikshya Sahoo
Colleague at GenpactNoida, Uttar Pradesh, India
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Siva Kumar
Colleague at GenpactHyderabad, Telangana, India
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Pradeep Negi
Colleague at GenpactNew Delhi, Delhi, India
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Carmen Ovando
Colleague at GenpactGuatemala
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Nitin Gupta
Colleague at GenpactGhaziabad, Uttar Pradesh, India
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Jun Bautista
Colleague at GenpactManila, National Capital Region, Philippines
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Quick answers generated from the profile data available on this page.
Max Feil works for Genpact.
Max Feil is listed as Senior Leader in Transformation & Innovation at Genpact.
AeroLeads has found 1 work email signal at @genpact.com for Max Feil at Genpact.
Max Feil is based in Brooklyn, New York, United States while working with Genpact.
Max Feil has worked for Genpact, Accuweather, Dtn, American Express, and Operasolutions.
Max Feil's colleagues at Genpact include Josseline Arrieta, Gulzar Akhtar, Chandra Sekhar S, Gurjeet Singh, and Samikshya Sahoo.
You can use AeroLeads to view verified contact signals for Max Feil at Genpact, including work email, phone, and LinkedIn data when available.
Max Feil holds Milr, Human Resources, Economics, Labor Law from Cornell University.
Max Feil is listed with skills including Leadership, Customer Experience, Emv, Skilled Multi Tasker, Purchasing, Digital Transformation, Executive Management, and Digital Strategy.
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