Max Garies Email & Phone Number

A partnered YouTube content creator creating videos for over 25,000+ people to enjoy.

Saskatoon, Saskatchewan, Canada

Saskatoon, Saskatchewan, Canada

• Oversee and manage the entire Suncorp IT infrastructure including over 100 workstations, over 50 servers, networking equipment such as firewalls/switches, and handled all level 3 ticket issues.• Identified a serious Microsoft Exchange vulnerability. Provided recommendations that ultimately lead to the prevention of a system-wide ransomware attack, saving the company an estimated $2 million.• Troubleshoot and resolve all physical server equipment issues.• Managed and deployed Microsoft 365 applications, moving Suncorp to the cloud.• Identify, develop, and project manage IT initiatives.• Provide recommendations to the CFO to increase efficiencies and costs.• Actively worked with and oversaw a vendor to migrate Suncorp from on-premise Exchange server to Exchange Online.• Selected and implemented disaster recovery backup system using Microsoft Azure.

Saskatoon, Saskatchewan, Canada

• Assisted with system IT projects, helped & trained support technicians, and handled level 2 tickets.• Created and delivered short, targeted training videos and knowledge books to provide to all company users to be used in the onboarding process on an as needed basis, often triggered by a ticket. • Created a virtual remote desktop environment using the native Microsoft remote desktop services, with extensive customization, providing end users the ability to launch their desktop and all their apps remotely.• Implemented virtual machines in a Hyper-V environment.• Setup server redundancy with tools in place to implement high availability, thereby mitigating risk.• Successfully developed the Suncorp intranet utilizing WordPress• Migrated all physical equipment to a data centre which involved safeguarding documentation and ensuring a complete transfer of all data and information.• Provided recommendations to the Systems Administrator to increase efficiencies and costs.

Saskatoon, Saskatchewan, Canada

• Worked on level 1 ticket support and troubleshooting.• Troubleshooting thin terminals in a version 4.5 and 6.5 Citrix environment. • Experience with Active Directory, Group Policies, DNS, and DHCP.• Setting up, deploying, and imaging new computers• Managed Windows Servers, versions 2003 and 2008.• Provided excellent customer service for to up to 110 desktops.• Supported emails, desktop support, inhouse software.