• Led the creation of the new PMO function within Sharp Gaming which includes managing one other project coordinator to help drive & improve current project processes and build new initiatives to further improve the project eco-system.• Set up a project approval board process for projects across the Betfred group to help ensure visibility of all initiatives and gain key stakeholder approvals for projects to be mobilised. • Set up PMO audits within the delivery team considering key areas of the project process such as reporting, planning, project templates and RAID management to help drive standardisation and more efficient processes across the delivery team. • Supplier manager for all of Sharp Gaming’s several offshore suppliers that provide QA & Dev resources. This includes day to day resource coordination, contract management & rate negotiation.• Manage weekly programme reporting across Sharp Gaming and helped standardised this across the board. This includes ensuring all key stakeholders are aligned to drive future key tasks/actions

Salesforce Project: • Coordinating several different service enhancements/project releases using agile project methodology across all countries within Europe to improve the internal and external customer experience for the business going forward. • Trained users on Salesforce navigation and functionality to help improve their efficiency with their new CRM tool.• Analysed key customer data to help drive efficient business processes within contact management and created internal reports to help identify improvements within customer performance and summarise key project milestones.

Project work highlights:-Operations projects process improvementUnderstanding project KPI/needs by capturing and understanding all data requirements and turning them into action. Mapping and working with relevant stakeholders of the business to understand business needs to ensure the correct project plan was in place to manage scope, issues, and risks effectively to ensure that these future processes are to be business as usual. - “Lead your Revolution” award for engagement within pricing projectNew pricing system was implemented in the business but some of the key stakeholders struggled to use the new tool. Due to the knowledge and skill I have within this field, I was able to proactively engage and effectively train these stakeholders into using this new tool to benefit their approach to their customers current pricing and revenue growth plans. Day to Day Role:-Reporting: Creating clear and concise progress/highlight reports from complex data sets for account managers to respond to customer ad-hoc requests-Pricing: Supporting account managers with my pricing expertise by solving problem areas for their customers and providing solutions to meet their needs-Administrative tasks: Presentation support, develop and define document procedures, maintain project trackers & organise/record meetings.

-Assisted in managing a global property portfolio liaising with internal customers around different time zones-Coordinate sourcing projects within GE Capital