Parts Sales Manager
CurrentRoles and Responsibilities:- Lead and direct all operations of Parts and Accessories Department, Customer Service Department, and 15000 sq ft warehouse in all phases including sales, warranty and repair services, shipping, receiving, and other warehouse activities.- Collaborate with owner of the company, factory and sales force to achieve company goals.- Manage a company website regarding all activities associated with posting, content displaying, pricing and promotions.- Directly train and manage 1 warehouse supervisor while leading a total staff of 9 team members.- Managed and monitored team attendance and performance.- Delivered associate orientation, training, performance reviews.- Established new order fulfillment process based on consumers demand.- Decreased customer-reported errors by 23%.- Increased the amount of the daily shipped orders from 75% to 97%.- Planning and developing systems and procedures to improve operations and efficiency.
