Max Hamilton Email & Phone Number

United Kingdom

London, London, Gb

Leading a function that is responsible for the management of IT’s strategic relationships with the business functions and aligning the IT strategic delivery roadmap. This includes identifying opportunities and associated business value, and delivery of these initiatives.This includes managing the following end to end strategic change functions:Business Partnering/Relationship ManagementBusiness AnalysisProject/Programme ManagementTraining and embeddingService Delivery Management

London, London, Gb

London, London, Gb

Perth, Perthshire, Gb

Managing the development of the IT strategy and portfolio across the Networks (Transmission & Distibution) directorate in response to Business demand and prioritisation.Proactively understanding of the business goals and priorities, managing and monitoring the changes in requirements and ensuring that these are reflected in the IT portfolio in a timely and controlled manner.Establishing and managing governance forums across the directorate ensuring that appropriate governance and communication processes are in place. Ensuring the IT budget is spent effectively to meet business needs but also aligns with the IT strategy and delivers maximum return on investment.Ensuring that at all times Stakeholders are clear on the status of requests for major and minor project related work.Line management responsibilities for IT Business Partners and Business Analysts aligned to the Networks direcotrate. Implementation and management of Business Partnering/IT Business Relationship Management.

Crawley, Gb

A Senior Manager within the Virgin Atlantic Technology function, holding the position of IT Business Partner. Accountably for the Business engagement and portfolio of delivery across aligned business domains; from Customer/Digital channels, through to Corporate and Finance. This role and prior positions provided me broad relationship and delivery experience; this includes accountability for the execution of a number of key strategic programs. Achievements include:- The Technology lead for the strategic global review of the existing and future ERP/HCM platform, “ERP Futures”, with a view to achieving a long term technology view.- Leading delivery of a Portfolio of global IT/Business projects related to standardising “Fixing the basics” of Finance and HR related Systems, data and processes. - Led the IT engagement and delivery of the Airline’s Joint Venture agreement with Delta Air Lines. - Led the Global IT department’s 2015 £1 million cost saving initiative. - A key contributor in the evolution of the new VAA Iterative Delivery framework (a variation of Agile DSDM), including educating key business stakeholders and obtaining Management buy-in.- Other global Corporate & Cargo Projects include: Cargo Tablets, Cargo Revenue Management and many more. .- Other global Commercial Projects include; Mobile Boarding Pass, Self Service Check-in, a portfolio of Website projects, Ancillary selling and many more.

Crawley, Gb

Between January 2010 and March 2011, responsible for managing the delivery of IT services to all Virgin Atlantic Airways Overseas regional offices, Airports, the Cargo operation, the Design Department and the Product and Service team. Previously responsible for managing the delivery of IT services to Back Office departments including Finance, Human Resources and Corporate Services.Ensuring the service IT provides the business meets and where possible, exceeds the business's requirements.Providing the link between the business and IT Services to ensure support of current functions and of future requirements.Establishing and maintaining good relationships with Senior Management in each of the areas within my remit including the Senior Exec team.Acting as a point of escalation for all IT operational issues.Managing the delivery of small development on a "Business as usual" basis on a number of key business systems, including Oracle, VAA's check in system, Self Service Check in Kiosks, VAA's Staff Travel system, SharePoint, Business Objects and many more.Managing the IT Service using ITIL framework methodology. Qualified to ITIL Service Management level.Managing an outsourced IT service solution as well as relationships with many 3rd party suppliers.

Crawley, Gb

Managing 2 teams of a total of 8 staff, carrying out regular one to ones, setting objectives and appraising performance. Managing teams responsible the Development of VEGA (Reservations/Sales system) and Aspect ACD, the 2 most critical systems for Virgin Atlantic's Contact Centre.Managing the production of Management Information for director level down to individual Contact Centre Agent's performance and bonus payments.Responsible for the initial role out and future support of Aspect VOIP to VAA's India outsourcer.Instrumental in the roll out of Voice and Screen recording to meet the business's requirement to measure the quality of its Contact Centre staff.Completed a part time University qualification during 2 years of this role (HNC in Business

Crawley, Gb

Creating and maintaining a number of databases to assist the Contact Centre and support areas.Acting as the I.T Authorised Users for over 400 staff.Responsible for the day to support and maintenance of the Aspect ACD used by over 500 users and a number of key departments at Virgin Atlantic.Responsible for producing Management information on the Call Centre and support areas.

Crawley, Gb

Responsible for maintaining the day to running of Virgin's reservation/check in system (SHARES).A support analyst on a Global support helpdesk.Working closely with key Commercial departments to ensure SHARES reflected the business' strategy.

Higher National Certificate, Business

2 A Levels, Business Studies, Physical Education

8 Gcses Including Maths And English