Max Henscheid Email & Phone Number

Des Moines, Iowa Area

• Manages specialized products and services required to operate an integrated health service system globally.
• Adapt to varying situations and customer needs depending on available technology, practices, and resources.

Omaha, NE

• Provided face-to-face and over-the-phone customer service.
• Ensured product levels remained at optimal levels to maximize quality and safety of stock.
• Performed opening and closing shift operations.

Greater Omaha Area

• Partnered with New Hire and Executive Escalations business units to create and implement onboarding and knowledge gauging assessments.
• Interacted with customers and teammates to educate on policy and procedures.
• Reviewed individual account decisions and provide feedback related to policy changes and updates, service upgrades, and customer service.
• Provided issue resolution utilizing problem solving skills and creative troubleshooting to ensure an optimal outcome for the customer and company.
• Partnered with development teams to update and implement a streamlined tools for frontline and senior teammates.

Phoenix, Arizona Area

• Supported development, curriculum creation, adaptation, and implementation of Customer Solutions material for North America and Partner sites.
• Developed, facilitated, and evaluated training curriculum with a focus on customer experience.
• Worked with Training and Customer Solutions Leadership to design, implement, and evaluate training programs and to identify training needs for NA and Partner sites.
• Collaborate with Global Training and Curriculum Design counterparts in the NA, EMEA, and APAC markets to plan, develop, and deliver new training concepts and curriculum for NA and Partner sites.
• Proactively worked with Customer Solutions Leadership to identify training needs and requirements.
• Coached and developed current and former peers based on assessment of skills and behaviors.

Greater Omaha Area

• Interacted with customers and teammates to educate on policy and procedures.
• Reviewed individual account decisions and provide feedback related to policy changes and updates, service upgrades, and customer service.
• Provided issue resolution utilizing problem solving skills and creative troubleshooting to ensure an optimal outcome for the customer and company.
• Partnered with development teams to update and implement a streamlined tools for frontline and senior teammates.

Greater Omaha Area

• Played an integral role in mentoring newly hired teammates within the Omaha, Kuala Lumpur, and Hunt Valley sites.
• Completed Behavior Based Coaching to best assist new teammates, peer-to-peer feedback, and interactions with supervisors.
• Completed Mentor Certification to have a working knowledge of best practices for mentoring new teammates.
• Proactively worked with Customer Solutions Leadership to identify knowledge needs for new teammates.
• Facilitated training material and huddles in the classroom and team stand-ups.
• Coached to daily performance, quality, behavior, and attendance expectations at an individual and team level.

Greater Omaha Area

• Interacted with customers to educate on policy and procedures.
• Provided feedback on trends related to policy changes and updates and customer service.
• Selected by management to train and mentor new employees.

• Developed new employees for customer service positions.
• Provided face-to-face and over-the-phone customer service.
• Ensured product levels remained at optimal levels to maximize quality and safety of stock.
• Performed opening and closing shift operations.

Website maintenance and updatesOrganization of data displaysSupervision and restructuring of televised broadcasts

• Developed new employees based on positions and schedules.
• Managed shift scheduling and shift operations.
• Ensured and encouraged a clean and safe work environment.
• Ensured product levels remained at optimal levels to maximize quality and safety of stock.
• Provided face-to-face and over-the-phone customer service.

Self directed building cleaning and maintenanceOperate various building maintenance machineryOrganized event set-upSupervised summer help employees

Master Of Arts - Ma, Junior High/Intermediate/Middle School Education And Teaching

General Studies, Physical Sciences

Activities and Societies: Phi Theta Kappa Honor Society

Bachelor Of Science (B.S.), Communications

Activities and Societies: Theta Chi Fraternity