Training Instructor/ Front Desk
Provided exceptional customer service at the ice arena front desk, managing calls, assisting inquiries, and addressing concerns promptly and courteously. Handled administrative tasks, including scheduling, payments, and maintaining records with accuracy. Developed and implemented a GiftCard system, growing the rinks profits. Ensured cleanliness and tidiness of the arena, performing routine cleaning duties, restocking supplies, and maintaining a welcoming environment. Collaborated with team members to coordinate scheduling and facility usage, optimizing resource allocation for smooth operation. Efficiently managed time while driving a van for after-school camp, ensuring punctual pickups and adherence to safety protocols. Organized structured activities, facilitated playtime, and managed snack distribution efficiently. Maintained vigilance to prevent accidents, actively supervising children and promptly addressing safety concerns. Employed conflict resolution skills to foster a positive atmosphere and resolve disputes swiftly, ensuring a smooth and enjoyable experience for all participants. Streamlined front desk operations, enhancing customer satisfaction and operational efficiency.