Provided exceptional customer service at the ice arena front desk, managing calls, assisting inquiries, and addressing concerns promptly and courteously. Handled administrative tasks, including scheduling, payments, and maintaining records with accuracy. Developed and implemented a GiftCard system, growing the rinks profits. Ensured cleanliness and tidiness of the arena, performing routine cleaning duties, restocking supplies, and maintaining a welcoming environment. Collaborated with team members to coordinate scheduling and facility usage, optimizing resource allocation for smooth operation. Efficiently managed time while driving a van for after-school camp, ensuring punctual pickups and adherence to safety protocols. Organized structured activities, facilitated playtime, and managed snack distribution efficiently. Maintained vigilance to prevent accidents, actively supervising children and promptly addressing safety concerns. Employed conflict resolution skills to foster a positive atmosphere and resolve disputes swiftly, ensuring a smooth and enjoyable experience for all participants. Streamlined front desk operations, enhancing customer satisfaction and operational efficiency.

Created numerous instances on a virtual machine (VM) utilizing Ubuntu and Linux, gained experience in both CommandLine Interface (CLI) and Graphical User Interface (GUI) environments. Collaborated with a team to implement Splunk Enterprise Security for filtering data from NoName, showcasing teamwork and expertise in data management and security protocols. Configured and uploaded Python data into MySQL Workbench, effectively managing and analyzing data within the database environment. Attended training seminars to further education on API's. Established a media-centric IP for hosting entertainment content, demonstrating expertise in networking and media server setup. Acquired proficiency in working with APIs, utilizing Python for automation and integration purposes.Demonstrated adeptness in Linux operations, including system administration tasks and troubleshooting proceduresSelected Accomplishments & Key Results:• Participated in an API Security Pilot Program supporting DISA; participated in the deployment of a pre-production Splunk instance in AWS infrastructure, leveraged regex to extract fields from raw data, and mapped extracted fields to CIM compliant names/data-models for use in the official NoName/Winterfox Technical Add-On for Splunk. 

• Built lab environment utilizing an Intel NUC and VMWare ESXI; gained proficiency and experience with hypervisors, virtualization, systems administration, networking, and various Linux distributions.

Worked inventory at a warehouse, overseeing the receipt, storage, and organization of water pumps and parts, ensuring accuracy and efficiency in tracking stock levels. Facilitated the unloading and handling of water pumps, adhering to safety protocols and quality standards to minimize damage and maintain product integrity. Maintained cleanliness and orderliness of the warehouse facility, conducting routine cleaning tasks and implementing safety procedures to create a safe working environment. Packed bags of parts for shipping, utilizing careful attention to detail and quality control measures to ensure accurate and timely order fulfillment. Collaborated with team members to streamline packing processes, optimizing efficiency and productivity while meeting shipping deadlines. Conducted regular inventory audits to reconcile stock levels and identify discrepancies, implementing corrective actions to resolve any issues promptly. Demonstrated reliability and diligence in performing warehouse duties, contributing to the smooth operation of logistics and distribution processes.