Highly Analytical and results-driven Business Analyst with experience implementing Agile frameworks and optimising customer and colleague experiences through innovation and automation.π Graduate Business Analyst | Sitec IT LtdAt Sitec IT I have increased the efficiency by:β Making recommendations to improve processes.β Accurately and concisely communicating technical information to customers.β Applying Agile frameworks to streamline projects.β Testing new system designs and rolled out solutions to deliver on business requirements.β Providing support and direction for project teams to enhance collaboration.β Identified opportunities for continuous improvement, and implemented them in a future-proof way.π Physics Graduate | First Class Honours This experience has equipped me with the tools to digest complex technical information without becoming overwhelmed. It taught me not to perceive a challenge as the goal, but rather as a collection of small, attainable objectives. This method of problem solving helped me achieve an average of 77% throughout my degree, and has taught me both organisation and analytical skills.
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Graduate Business AnalystSitec It Limited Aug 2023 - Jul 2024Cranleigh, England, United Kingdomβ’ Implemented Agile process improvements by introducing the Kanban workflow method, resulting in a 21% reduction in ticket processing time over 3 months. Gained insight into the importance of process optimisation and its impact on operational performance.β’ Led and introduced bi-weekly meetings to analyse operational processes and identify opportunities for continual improvement. Promoted a collaborative and efficient working culture and learned how to encourage teamwork and elevate service quality.β’ Took full responsibility over root cause analysis and communicated computing solutions to non-technical audiences. Provided clarity on complex technical issues to a wide range of stakeholders.β’ Surveyed customer needs and directed the re-design of the Sitec IT website, including the creation of new contact portals and content. Increased customer engagement by 30% compared to the same period last year. Recognised the significance that data-driven decision making has on business growth. -
Junior Business AnalystSitec It Limited Jun 2022 - Aug 2022Cranleigh, England, United Kingdom
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Max Isherwood's current role is Business Analyst | 1st Class Physics Graduate.
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