Max Isherwood

Max Isherwood Email and Phone Number

Business Analyst | 1st Class Physics Graduate
Max Isherwood's Location
Edinburgh, Scotland, United Kingdom, United Kingdom
About Max Isherwood

Highly Analytical and results-driven Business Analyst with experience implementing Agile frameworks and optimising customer and colleague experiences through innovation and automation.πŸ“ Graduate Business Analyst | Sitec IT LtdAt Sitec IT I have increased the efficiency by:● Making recommendations to improve processes.● Accurately and concisely communicating technical information to customers.● Applying Agile frameworks to streamline projects.● Testing new system designs and rolled out solutions to deliver on business requirements.● Providing support and direction for project teams to enhance collaboration.● Identified opportunities for continuous improvement, and implemented them in a future-proof way.πŸŽ“ Physics Graduate | First Class Honours This experience has equipped me with the tools to digest complex technical information without becoming overwhelmed. It taught me not to perceive a challenge as the goal, but rather as a collection of small, attainable objectives. This method of problem solving helped me achieve an average of 77% throughout my degree, and has taught me both organisation and analytical skills.

Max Isherwood's Current Company Details

Business Analyst | 1st Class Physics Graduate
Max Isherwood Work Experience Details
  • Sitec It Limited
    Graduate Business Analyst
    Sitec It Limited Aug 2023 - Jul 2024
    Cranleigh, England, United Kingdom
    β€’ Implemented Agile process improvements by introducing the Kanban workflow method, resulting in a 21% reduction in ticket processing time over 3 months. Gained insight into the importance of process optimisation and its impact on operational performance.β€’ Led and introduced bi-weekly meetings to analyse operational processes and identify opportunities for continual improvement. Promoted a collaborative and efficient working culture and learned how to encourage teamwork and elevate service quality.β€’ Took full responsibility over root cause analysis and communicated computing solutions to non-technical audiences. Provided clarity on complex technical issues to a wide range of stakeholders.β€’ Surveyed customer needs and directed the re-design of the Sitec IT website, including the creation of new contact portals and content. Increased customer engagement by 30% compared to the same period last year. Recognised the significance that data-driven decision making has on business growth.
  • Sitec It Limited
    Junior Business Analyst
    Sitec It Limited Jun 2022 - Aug 2022
    Cranleigh, England, United Kingdom

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Max Isherwood's current role is Business Analyst | 1st Class Physics Graduate.

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