I was promoted to champion data-driven strategy that leverages emerging technologies to enhance our data analytics platform, data governance and team efficiency. I reported directly to COO, providing critical insights and updates on operational challenges.• Managed two-member team supporting transformative business intelligence and digital improvement projects across 17 states and seven lines of business.• Communicated regularly with C-level executives and managers, providing data-backed solutions and collaborating on strategic enhancement initiatives.• Built and optimized dashboards for senior leaders and clients, driving workloads and enhancing efficiency to promote significant time savings.• Coordinated effectively with stakeholders, presenting technical solutions in accessible, non-technical manner across various company levels and departments.• Led with integrity and maintained a high standard of ethical conduct in all professional interactions.• Saved $3M+ after taking over financial reporting by building automated reporting systems and implementing process improvements that identified $1.5M in monthly improper billing write-offs, reducing the monthly number to $300K.• Undertook continuous learning to gain familiarity with Azure Databricks, ultimately designing the blueprint for the company's first data warehousing solution, despite impediments preventing full implementation. • Significantly improved the performance of the firm's core data systems by developing advanced SQL scripts and optimized queries.• Solved complex issues by creating workarounds on legacy systems.• Recognized for ability to consistently uncover root causes of complex issues that proved to be obstacles for other team members, providing unique solutions to maintain system functionality.• Consolidated state data into unified reports, freeing up capacity for operations directors and managers.

I led a team of two business intelligence analysts to deliver comprehensive reporting, data analytics, and dashboards across multiple states and business lines.• Developed and established key performance metrics and KPI dashboards, utilizing advanced reporting and innovative data modeling to monitor core functionality.• Facilitated customer-facing reports by collaborating with the operations team and senior leaders to optimize clients' business strategies.• Presented complex data insights to C-suite, demonstrating excellent presentation skills and attention to detail.• Identified and solved data issues quickly and effectively, leveraging strong problem-solving skills in client-facing roles.• Saved employees average of 1.5 hours per project daily by automating inefficient manual reporting processes.• Revamped company's data and reporting strategy by introducing new user-defined functions and reports, enabling the inclusion of previously non-reportable data points.• Enhanced stakeholder visibility and streamlined communication by building ticketing system from scratch, as well as implementing efficient new policies and procedures.• Designed and directed a countrywide SQL training program for 27 employees, ranging from analysts to directors.

I enhanced operational efficiency by 65% by compiling and reporting on actionable research, data, and insights. I also provided critical analytical support, including delivering compelling, data-driven presentations to cross-functional teams and stakeholders that drove informed decision-making and improved business outcomes.• Leveraged SQL for data extraction, analysis, and reporting, efficiently delivering client-requested solutions within 24 hours and enhancing client satisfaction.• Conducted quality control analysis, identifying and rectifying major inaccuracies while maintaining data pipelines to ensure data integrity and reliability across all reports.• Improved trend analysis capabilities by 30% and identified key inefficiencies for resolution by designing and implementing suite of business dashboards.• Increased reporting accuracy by up to 20% by developing and maintaining data models using Microsoft Power Query and Power Pivot.• Reduced data processing time significantly through streamlined data pipelines, normalizing data from multiple sources.• Increased percentage of files within the clients SLA by 45% across all departments via building SLA & KPI dashboards.