• Incident and Change Management as well as Defect and Feature Request discussions with the vendor• Team lead of a two near shore colleagues to organize the operational service management for two applications• Coordination and organisation of all involved parties customer, test team, vendor, infrastructure and technical teams• Communication and negotiation with the vendor regarding defects and feature request• Release Management • Supportive work in a transfer from OP (On Premise) to SaaS (Software as a Service) migration• Gather requirements in cooperation with customer and test team• Documentation within HP ALM• Discussion of regression test scope with test team

• Conduct the two month Accenture Testing and Requirement Engineering Training• Gaining knowledge in the tools HPQC, QTP• Learned to write state of the art requirements, test cases and defects• Passed all exams with excellent percentages

• Creating monthly board reports• The daily violation management and gathering information from traders and report all violations• Supporting migration process of different reporting software• Optimizing and automation of the reporting

• Creating weekly reports• The daily violation management and gathering information from traders and report all violations• Supporting in violation management