Max K Email & Phone Number

Eagle Mountain, UT, US

Lehi, Utah, US

• Facilitated effective instruction and fostered student learning within the program, ensuring a comprehensive understanding of the subject matter.
• Served as a mentor to students, offering regular feedback on their progress and providing guidance to maximize their success in the program.
• Emphasized the central goal of the program: student success, which encompassed program completion, successful attainment of required licensure or certification tests, and successful placement in related employment.

New York, NY, US

San Diego, CA, US

• Provide both in office support and remote support to over 350 end users to solve a variety of technical issue.
• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, inventory management, and configuring systems and applications.
• Record, track, and document the Incidents and requests in the ticketing tool. Ensure all procedure development documents are up to date.
• Help end users with issues that are related to G Suite products such as Docs, Sheets, Drive and Gmail.
• Perform accurate inventory count when equipment has been moved, purchased, or shipped for different locations.

Lindon, UT, US

• Provide phone and ticket support for VR location located globally
• Maintain and create documentation for The VOID’s global deployments
• Monitor system activity for issues and provide resolution in a timely manner
• Use IT knowledge to troubleshoot a variety of issues that include both hardware and software
• Process hardware replacement shipping and receiving
• Research solutions and escalate issues through the proper chain of command when necessary

Lindon, UT, US

• Solve technical issues that occur on a daily basis.
• Handle projects that involve both software and hardware of servers, computers, POS, and networking.
• Report major issues to correspondence if the issue is unable to be solved on site.
• Work with Windows Server and Windows 10 on a daily basis to solve issues.
• Train new technicians on how to solve issues and procedures to follows.
• Assist with issues that involve guest or staff when needed by the team lead.

Casselberry, Florida, US

• Maintain two web sites content, security and patches on both frontend and backend to ensure the website is functional and useable.
• Use Magento to create, modify and remove products on website.
• Use basic HTML code to modify the website when needed.
• Maintain security of Cloud Linux Server by using some of DISA STIGs.
• Knowledge of aftermarket automotive products to understand market trends.
• Provide technical support that may involve hardware or software.

Greenville, SC, US

• Elevate and/or task out issues to correct engineers to efficiently address any problems ranging from minor to major system issue.
• Have strong customer service abilities when assisting customers either face to face or by telephone.
• Use PDQ Deploy to push out software to one or more computers on the network when needed.
• Creating work logs for daily task such as inventory and other task not included within a ticket.
• Handle tickets using ManageEngine SeriviceDesk Plus to notate issues and log what has been done to help customers.
• Use Clonezilla to reimage workstations that need to be reimaged due to any number of issues.

Arlington, Virginia, US

• Planned and effectively communicate with a team to set up L3 modems, Panasonic Toughbooks, and run CAT5 cable or fiber optic lines to complete a network setup.
• Present reports to higher management about network issues and any situations that may occur.
• Work with network and system administrators to fix any issues that may occur during a network setup.
• Manage a team of 5 to ensure assigned tasks are completed in a timely manner and completed properly.

Columbia, South Carolina, US

• Prepared and presented technical proposals for clients.
• Assisted in the monitoring and reporting on website traffic and performance.
• Worked with clients to analyze computing and network needs and installed appropriate solutions within each organization's budget.
• Served as operating system expert, providing technical support for many organizations.
• Responsible for integration of user workstations, including Windows based workstations, with Microsoft Word, Microsoft Excel, and Microsoft Outlook.
• Provided Laptop/Desktop support to employees for troubleshooting and fixing user issues as required.

Columbia, South Carolina, US

• Installed, maintained, and operated communication equipment such modems, multiplexers, up and down converters, high powered amplifiers, and routers.
• Monitored communication equipment such as spectrum analyzers, oscilloscopes, and multimeters.
• Oversaw military satellite operations.
• Performed communication site surveys.

Columbia, South Carolina, US

• Installed, operated, and performed unit maintenance on multi-functional/multi-user
• Information processing systems and peripheral equipment and auxiliary devices.
• Troubleshoot automation equipment and systems to the degree required for isolation of malfunctions to specific hardware or software.
• Provided customer and network administration services.
• Performed basic troubleshooting with Cisco routers.

Bachelor Of Applied Science (Basc), Cloud Technology

High School Diploma, General Education