• Facilitated effective instruction and fostered student learning within the program, ensuring a comprehensive understanding of the subject matter.• Served as a mentor to students, offering regular feedback on their progress and providing guidance to maximize their success in the program.• Emphasized the central goal of the program: student success, which encompassed program completion, successful attainment of required licensure or certification tests, and successful placement in related employment.

• Provide both in office support and remote support to over 350 end users to solve a variety of technical issue.• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, inventory management, and configuring systems and applications.• Record, track, and document the Incidents and requests in the ticketing tool. Ensure all procedure development documents are up to date.• Help end users with issues that are related to G Suite products such as Docs, Sheets, Drive and Gmail.• Perform accurate inventory count when equipment has been moved, purchased, or shipped for different locations.

• Provide phone and ticket support for VR location located globally• Maintain and create documentation for The VOID’s global deployments• Monitor system activity for issues and provide resolution in a timely manner• Use IT knowledge to troubleshoot a variety of issues that include both hardware and software• Process hardware replacement shipping and receiving• Research solutions and escalate issues through the proper chain of command when necessary

• Solve technical issues that occur on a daily basis.• Handle projects that involve both software and hardware of servers, computers, POS, and networking.• Report major issues to correspondence if the issue is unable to be solved on site.• Work with Windows Server and Windows 10 on a daily basis to solve issues.• Train new technicians on how to solve issues and procedures to follows.• Assist with issues that involve guest or staff when needed by the team lead.

• Maintain two web sites content, security and patches on both frontend and backend to ensure the website is functional and useable.• Use Magento to create, modify and remove products on website.• Use basic HTML code to modify the website when needed. • Maintain security of Cloud Linux Server by using some of DISA STIGs. • Knowledge of aftermarket automotive products to understand market trends.• Provide technical support that may involve hardware or software. • Use cPanel to manage servers, create FTP account, monitor resources and create backups.• Film, edit and upload promotional videos to YouTube and utilize Adobe Premiere Pro and Adobe After Effect to create the videos.

• Elevate and/or task out issues to correct engineers to efficiently address any problems ranging from minor to major system issue.• Have strong customer service abilities when assisting customers either face to face or by telephone.• Use PDQ Deploy to push out software to one or more computers on the network when needed.• Creating work logs for daily task such as inventory and other task not included within a ticket.• Handle tickets using ManageEngine SeriviceDesk Plus to notate issues and log what has been done to help customers.• Use Clonezilla to reimage workstations that need to be reimaged due to any number of issues.• Use VNC to remote into users workstation to troubleshoot and advise customer on some issues.• Reset, re-enable accounts, and add users to right group on the domain using Active Directory.• Elevate and task out issues to correct engineers to efficiently address any issues that range from minor system issue to major system issue. • Strong knowledge of IP printing configurations, static and reserved IP addresses with-in an enterprise network; Printer and copier maintenance.• Basic tier one help desk problem solving. Reset passwords and solve issues that include Microsoft Office, Network connection, hardware and software issue, and escalte any issues when required.

• Planned and effectively communicate with a team to set up L3 modems, Panasonic Toughbooks, and run CAT5 cable or fiber optic lines to complete a network setup.• Present reports to higher management about network issues and any situations that may occur.• Work with network and system administrators to fix any issues that may occur during a network setup.• Manage a team of 5 to ensure assigned tasks are completed in a timely manner and completed properly.

• Prepared and presented technical proposals for clients.• Assisted in the monitoring and reporting on website traffic and performance.• Worked with clients to analyze computing and network needs and installed appropriate solutions within each organization's budget.• Served as operating system expert, providing technical support for many organizations.• Responsible for integration of user workstations, including Windows based workstations, with Microsoft Word, Microsoft Excel, and Microsoft Outlook.• Provided Laptop/Desktop support to employees for troubleshooting and fixing user issues as required.• Reduce risk of vulnerabilities by keep all systems on the network up to date.• Creating and deleting accounts in the Active Directory.

Installed, maintained, and operated communication equipment such modems, multiplexers, up and down converters, high powered amplifiers, and routers.•Monitored communication equipment such as spectrum analyzers, oscilloscopes, and multimeters.•Oversaw military satellite operations.•Performed communication site surveys.

• Installed, operated, and performed unit maintenance on multi-functional/multi-user• Information processing systems and peripheral equipment and auxiliary devices.• Troubleshoot automation equipment and systems to the degree required for isolation of malfunctions to specific hardware or software.• Provided customer and network administration services.• Performed basic troubleshooting with Cisco routers.