Max Kilkenney Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

Greater Chicago Area

Greater San Diego Area

Originally a Scrum Master for a TurboTax front-end Marketing team before transitioning to the TurboTax online platform team as Scrum Master and Project Manager.• Led daily standups, sprint planning, quarterly planning, grooming sessions, team retrospectives, and release orchestration while serving as Scrum Master for software development teams.• Improved and distributed widely-used development tools to track team metrics, including velocity, quality, cycle time and burndown/burnup charts.• Served as Project Manager for the platform teams responsible for moving the TurboTax online engine and eCommerce platform to AWS.

Greater San Diego Area

Implemented and facilitated all Scrum Activities (Monthly Product Roadmap Review, Backlog Refinement, Sprint Planning, Daily Standup, Sprint Review and Sprint Retrospective) for one-week Sprints and maintained the Product Backlog, Sprint Backlog, velocity tracking and Product Roadmap for e-commerce startup.• Educated Development Team on agile work environments, Scrum Values, Scrum Roles and the importance of faithful adherence to Scrum activities.• Developed and implemented customized JIRA project management software and continually adjusted workflow processes to best serve the Development Team.• Integrated JIRA with Salesforce and Atlassian Confluence for business visibility into development efforts.• Assisted in Salesforce and Magento administrative tasks and created internal reports to assist Sales, Marketing and Accounting departments track business performance.

Greater Denver Area

Data management product owner partnering with client-facing managers in the development and deployment of mortgage servicer oversight products through data and QC support in order to provide new product functionality for clients.• Implemented continuous delivery processes and standards resulting in regular deployments of data mappings and increased production rates.• Supported the ingestion of hundreds of mortgage servicer data fields, mapped new fields using SQL code to ensure clean, accurate data was available for database consumption in a time-sensitive environment.• Primary QA reviewer of all KPI results prior to client delivery through leveraging SQL queries.• Created operational efficiencies by managing ticket completion rates, time to completion rates, time to response rates, peer review and quality assurance (QA) ratios.

Greater Denver Area

Provide comprehensive, day-to-day financial oversight and analysis for one of the nation’s leading urban school systems with 196 schools, 81K students and a $90M+ department budget.• Served as the primary financial liaison to 12 key departments and 10 Executive Directors including the Chief Academic Officer with a General Fund budget of approximately $32M and a grant budget of approximately $24M.• Created automated financial and FTE monthly reports that were implemented across the entire Financial Services Department.• Established and implemented financial processes and procedures to improve reporting and transparency in addition to memorializing protocol and roles to ensure consistency.

Reporting directly to the CFO, presented monthly executive team reports on employee performance and project measures used to influence critical business decisions.• Developed, implemented and managed monthly reporting across all operations highlighting productivity (total production, time per file, quality), financials (revenue, margin, revenue per FTE), and staffing (FTE equivalents per project, downtime per FTE, turnover) that was used in monthly Executive meetings.• Created dynamic staffing models for two of the company’s largest revenue producing clients, $5.8 million and $325K monthly, that were leveraged in sales negotiations, day-to-day resource deployment and ongoing client support; received award for exemplary achievement. • Designed and managed fee model used for all pricing decisions by sales, finance and executive teams that included fixed and variable costs of the project and pricing at tiered margin percentages; received award for exemplary achievement.• Highlighted employee performance and project profitability through approximately 5 - 7 ad-hoc requests per week from the Managing Director of Operations.

Worked directly with company CEO; managed projects for small to large newspapers aimed at significant cost savings beginning with data collection, data analysis, presentation of findings at various stages of the project plan, and offering ongoing support pre and post implementation.• Performed in-depth examinations and analysis of performance relating to story-flow in newsrooms, press deadlines, press operations, staffing, newsprint costs, driver schedules, truck fleets and delivery management to create cost-saving solutions.• Developed comprehensive trucking model and driver schedules for major metropolitan newspaper and worked with client throughout implementation estimated to save the client $1.1M annually.• Created and implemented an end-to-end distribution model for medium-sized newspaper optimizing operations in trucking, home delivery, single-copy delivery, management and distribution center that projected savings of $2.8M annually.

Greater Denver Area

Manager, Product Development (2007 – 2008)Planned, organized, and delivered quality products from conceptual stages through product life cycle to meet marketing, financial, and corporate growth objectives.• Lead launch new publication of Residential Mortgage Back Securities (RMBS) trends, analytics and industry insight with low overhead by leveraging in-house database of mortgage loans.• Performed market analysis on industry publications, created pricing matrix and presented implemented price point to executives.• Developed a marketing plan for implementing a direct emailing campaign to create product awareness and solicit subscriptions. Drafted copy for e-cards, worked with Marketing and IT Departments on e-card and web page layout and functionality.• Drafted process document for contracting and invoicing subscribers. Coordinated all subscription efforts with Sales, Legal and Collection Departments.• Monitored data ingestion, managed monthly analysis, and distributed final product for each publication.• Achieved revenue goals within one month after marketing blitz; received Performance Reward for accomplishments. • Managed development of a business intelligence tool powered by MicroStrategy; responsible for creating the strategy for implementing enhancements and taking revenue generating products to market.Senior Team Lead/Team Lead/Senior Credit Risk Analyst/Credit Risk Analyst (2004 - 2007) Managed team of six analysts overseeing $19.8 billion of Subprime and Alt-A Mortgage Backed Securities for Wall Street client and was responsible for managing client relationship/communication. Resolved 54 value added issues totaling over $14.5 million in fund recoveries for clients during tenure in Operations. Acted as Servicer Liason responsible for developing relationship, distributing clean data tapes and resolving systemic issues for large mortgage servicer

Bachelor Of Science (B.S.) In Business, Marketing

Focus, International Business