- Guided a group of first-year students through their transition to college life, offering academic and personal support to help them succeed.- Fostered a sense of community and belonging among first-year students by organizing and participating in social events, study groups, and networking opportunities.

- Defined email process to drive priority to vulnerability remediation efforts to reduce risk to United. Led updates to notification emails which included requirements definition, building a prototype, writing data logic, creating associated ServiceNow reports & dashboards, data validation, testing and updating HTML text bodies. - Worked with team of four to win first place in United's Innovate Cybersecurity Hackathon, used OWASP Juice Shop to identify & crack down on vulnerabilities such as SQL injection, API challenges, sensitive data exposure, unvalidated redirects, & more. - Created and presented a new technology of Autonomous Customer Recovery Banks- Learned & supported ServiceNow Vulnerability Response by writing story requirements to improve data quality & creating SOPs (Standard Operating Procedure)

- Diagnosed and resolved a range of technical issues, notably enhancing computer performance by upgrading system components, resulting in a 20% increase in efficiency and elimination of performance-related complaints.- Successfully implemented a new time clock system, improving operational efficiency and effectiveness by 10%, and significantly aiding the accounting department.- Responded swiftly to a security breach involving hacked company accounts; executed system shutdown, loss prevention measures, and enhanced security protocols to safeguard against future intrusions, ensuring no data theft or loss occurred.- Demonstrated expertise in system upgrades, cybersecurity, and IT problem resolution, contributing to improved company productivity and secure operational environment.