As CEO of Georgia Facility Services I am responsible for obtaining and overseeing facility contracts, overseeing a high level of staff-client ratio, distributing and delegating workflow, and scheduling services.Act as the figurative head of the organization when communicating with stockholders, government entities and the general public.Lead the development of the organization’s long- and short-term strategies.Manage overall operations and make major decisions affecting the organization.Manage the organization’s resources.Negotiate or approve agreements and contracts for the organization.Manage company organizational structure.Communicate with the board of directors.Assess and minimize risks to the company.Set strategic goals.Provide company-wide leadership.Serve as the company’s primary spokesperson.Identify and address companywide problems.Develop and uphold the company culture and mission/vision.Implement strategic plans by working with senior stakeholders.Evaluate and track the success of the company in reaching its goals

Responsible for overseeing 70+ service locations, Operations Managers and Field Supervisors with assigned territories. Managing company operations, controlling expenses and payroll budgets, handling employee issues, maintaining vendor relationships and managing risk and safety.Also responsible for ensuring the highest level of customer service throughout the work sites locations in Georgia, account retention and strong employee relations across multiple properties. Overseeing work scheduling of all account personnel, establishing work standards, conducting site evaluations/audits, overall inventory/equipment usage, budget control, troubleshooting/ problem solving, orientation/training of supervisory and support personnel, safety compliance and customer relations.

Managed a number of customer accounts including activities of employees engaged in cleaning and maintaining premises of office buildings. Conducted interviews, hired and trained new employees. Resolved and responded to employee and customer issues. Assigned tasks to workers and inspected completed work for conformance to standards.Enforced safety requirements with new employees including site-specific training.Purchased necessary supplies and equipment and ensured that all equipment was in good operating condition. Recorded employees’ hours worked and supervised the time keeping. Conducted site inspections and communicated with customers an updated monthly reports on the conditions of the buildings and work in progress.

 Supervised 85 franchise owners Communicated with clients regarding company services Provided customer service; handled inquiries and complaints Coordinated daily operations, inspections. Supervised inventory management and records keeping Provided training and support for franchise owners Supervised Quality Assurance area managers

Supervised all cleaning and maintenance activities of company accounts.Assisted to distribute efficient work schedule as per building standards. Performed regular everyday inspections on buildings. Maintained all quality control services for all cleaning activities. Provided training to all new hires and processed all paper work. Prepared schedule to handle all emergency situations. Coordinated with manager and provide resolution to all tenant issues efficiently. Administered everyday activities of cleaning staff. Monitored continuous learning programs for all cleaning staff. Managed all cleaning activities for all sites and identifies incremental activities. Monitored inventory of all cleaning supplies and placed required purchase orders. Ensured compliance to all policies and procedures according to safety requirements.