. Recruitment for technical, managerial, hr, business support, administration. Designing job adverts and descriptions for the roles. Checking the compliance. Liaise with the client. Arranging interviews. Reference checks. Resourcing for local candidates through adverts placed in Universities, job boards, LinkedIn and social media. Keeping up a good relationship with operational managers and decision makers.. Reporting to Recruitment Manager

• Acquiring a good understanding and knowledge of the products, including the specific functions of poker, sports betting, casino, live casino, bingo, and games, as well as the tools used for each product.• Assisting customers with financial, functional and technical problems and enquiries to closure.• Working rotating shifts or specified hours to handle the daily customer support workload.• Being up-to-date with promotions, competitions and special offers that are being promoted… Show more • Acquiring a good understanding and knowledge of the products, including the specific functions of poker, sports betting, casino, live casino, bingo, and games, as well as the tools used for each product.• Assisting customers with financial, functional and technical problems and enquiries to closure.• Working rotating shifts or specified hours to handle the daily customer support workload.• Being up-to-date with promotions, competitions and special offers that are being promoted to the customers• Creation and maintenance of standard responses to frequently asked questions and upcoming situations.• Reporting of urgent matters such as downtime and multi-user problems to third parties, Team Lead, and the Customer Services Director.• Requesting assistance with requests that one is not able to solve him/herself and escalating where necessary.• Assisting the Risk & Fraud and Finance Departments with fraud checks and processes.• Assisting the Team Lead, the Customer Services Director and Product Managers in marketing campaigns conducted through email, telephone, the website, or any other type of media.•Working on Salesforce and Back Office software Show less

Providing clients with professional training in trading platform Fortissio with highest standards of customer service and within CySec regulationsBuilding positive contact and maintaining long-lasting relations with clients on daily basisProviding clients with objective daily market updatesfor Forex market, presenting trading possibilites suitedfor current market situationReactivating dormant clients, making them active and interested in trading againWorking accordingly to KPI… Show more Providing clients with professional training in trading platform Fortissio with highest standards of customer service and within CySec regulationsBuilding positive contact and maintaining long-lasting relations with clients on daily basisProviding clients with objective daily market updatesfor Forex market, presenting trading possibilites suitedfor current market situationReactivating dormant clients, making them active and interested in trading againWorking accordingly to KPI and delivering at least 100%of the target, daily reports to managers Show less

Professional customer service both in person and over the phoneHandling car and liability insuranceTranslating various forms and documents, interpreting callsProviding people with information and eligibility forbenefits and help filling out the forms(UC, PIP, ESA etc.)Filling in self-assessment and end of the year tax return for self-employedWorking accordingly to KPI and delivering at least 100% of the target, daily reports to managers

Recruitment and management of DPD contract- up to350 workers (parcel sorters) across 2 sites (Oldburyand Smethwick)Arranging and conducting interviews, prescreeningcandidatesMicromanaging shifts and delivering correct amountof workersBuilding positive relations with operational managersto ensure long-lasting cooperationWorking accordingly to KPI and delivering at least 100% of the target, daily reports to managers