Max Lim Email & Phone Number

Sydney, Nsw, Au

Sydney, Nsw, Au

Sydney, Australia

As the first Partner Solutions Architect at Datadog, I played a pivotal role in the development and success of the Datadog Partner Network (DPN) program. I have a proven track record of driving partner enablement, growth, and technical initiatives across various channels, including Resellers, MSPs, and GSIs.Key Achievements and Responsibilities:- Spearheaded the creation and curation of comprehensive partner training courses, resources, and an asset library, significantly boosting partner sales and technical capabilities.- Served as a trusted advisor for channel partners, supporting key technical initiatives such as cloud migration, application modernisation, and DevOps transformation.- Developed strong ambassador relationships within partner organisations, ensuring Datadog's observability solutions are top of mind.- Led successful onboarding, training, enablement, and certification of partner technical resources, driving strong partner relationships and development.- Coordinated cross-functional teams internally (Sales, Sales Engineering, Customer Success, Partner Marketing) and externally (Partner Sales, Pre Sales, Solution Architects) to support partner technical initiatives, including demonstrations, proofs of value, and joint GTM activities.- Conducted joint business planning and review sessions, internal QSRs, and Partner Adoption Reviews to align goals and uncover growth opportunities.- Analysed partner service offerings and provided strategic recommendations to enhance value through greater adoption of Datadog products.- Advocated for partner technical concerns, collaborating with product management and engineering teams to prioritize new features and resolve issues.- Assisted in recruitment and onboarding of new team members, providing mentorship and guidance.

Sydney, Australia

Instrumental in ensuring the optimal performance and reliability of IT/Broadcast Infrastructure Services through comprehensive monitoring, alerting, and reporting. I leveraged enterprise monitoring tools to support a vast network of servers, devices, and users, while also contributing to business analysis, capacity planning, and training.Key Achievements and Responsibilities:- Provided robust monitoring, alerting, and reporting for IT/Broadcast Infrastructure Services, enhancing performance visibility and proactive issue resolution.- Utilised system management tools to support approximately 2,500 servers, 2,000 network devices, and 4,500 users across 150 sites.- Conducted business analysis, capacity planning, and reviews for management and support teams, ensuring efficient resource utilization.- Delivered training and created comprehensive documentation and procedures for support teams and users of the monitoring system.- Played a dual role in both support and development/architectural capacities, designing, administering, and maintaining monitoring systems.- Facilitated proactive IT/Broadcast department operations, addressing potential issues before they became critical.- Managed workload effectively to meet service delivery standards and priorities.- Collaborated with vendors to discuss improvements, resolve issues, and maintain strong working relationships.- Led the project management of the tender process for a replacement enterprise monitoring system, including evaluation, demos, and selection.- Managed a small team during key projects and initiatives, and indirectly managed cross-functional teams to achieve monitoring objectives.

Sydney

In my role as an Independent Distributor, I excelled in leadership and team management by effectively building and leading high-performing teams. - I spearheaded recruitment and onboarding processes, ensuring new members were well-integrated and equipped for success. Through comprehensive training and development programs, I fostered continuous learning and growth. - I consistently managed team performance, providing motivational leadership to inspire peak productivity and address any conflicts with effective resolution strategies.- Whether engaging in verbal or written communication, delivering compelling presentations, or negotiating with stakeholders, I ensure clarity and effectiveness in every interaction. By actively listening to my direct team members and customers and building strong relationships, I foster trust and loyalty.- Driven by a strong entrepreneurial spirit, I thrived as an Independent Distributor through my self-motivation and goal-oriented approach. My problem-solving abilities enable me to overcome challenges swiftly and deliver solutions that my team needs. These attributes collectively contribute to my success in delivering outstanding service and achieving business growth for my downline distributor team.

Sydney, Australia

I successfully established and managed the Sydney office for Argent Software, overseeing a wide range of responsibilities from Pre-Sales to Post-Sales and from Technical to Managerial. My role involved extensive travel throughout Australasia, ensuring clients maximised the value of Argent products.Key Achievements and Responsibilities:- Led the establishment and management of the Sydney office, handling diverse roles from Pre-Sales to Post-Sales, and from Technical to Managerial.- Conducted Pre-Sales consulting, product demonstrations, and Proof of Concepts across Australasia, collaborating with prospects to align solutions with their needs.- Implemented and configured software for customers, providing ongoing support and building strong client relationships.- Managed a diverse portfolio of clients, from SMBs to large enterprises, offering technical support, troubleshooting, and training.- Communicated effectively with stakeholders at all levels, from technical staff to C-level executives.- Tested new software products and contributed to product improvement by reporting issues to the development team.- Created technical documentation, trained new staff, and designed client training courses in various formats.- Hosted user-group conferences and represented Argent Software at major trade shows like Microsoft TechEd, CeBit, and QuestNet.

Sydney, Australia

In my internal IT support role, I provided comprehensive technical support for approximately 200 users in a Windows XP/2000/NT environment, ensuring smooth and efficient IT operations.Key Achievements and Responsibilities:- Supported approximately 200 users in a Windows XP/2000/NT environment, addressing their IT needs and troubleshooting issues.- Managed server support, including building and maintaining servers (Server 2003, 2000 & NT), data backup operations, and security patch management.- Administered Exchange 2003 Email and Microsoft Office suite (2003, XP, and 2000) for all users.- Installed, configured, and maintained local and network printers.- Provided hardware and software troubleshooting for servers and workstations, handling warranty issues effectively.- Maintained and configured network infrastructure, including patch panels, VLANs, and programming HP switches.- Delivered phone and Remote Desktop support, ensuring timely resolution of IT issues.

Newcastle, Australia

In this role, I provided top-tier support and technical services to customers, ensuring their computing needs were met efficiently and effectively.Key Responsibilities and Achievements:- Delivered 1st and 2nd Level support for customers, addressing a wide range of computer issues with prompt and effective solutions.- Installed and configured software and hardware for customers, ensuring optimal performance and user satisfaction.- Conducted virus removal and protection services, as well as data backup and restoration, safeguarding customer data and systems.- Engaged in retail operations, selling computers and related goods, and providing expert advice to assist customers in making informed purchasing decisions.

Newcastle, Australia

In this role, I provided comprehensive technical support and network implementation services for external clients and internal users, ensuring high levels of satisfaction and operational efficiency.Key Responsibilities and Achievements:- Delivered 2nd and 3rd Level support for Win9x, WinNT, and Win2K environments, assisting both external clients and internal users with complex technical issues.- Managed helpdesk operations, effectively troubleshooting and resolving software and hardware faults via phone and remote support.- Successfully designed and implemented IT networks for small to medium-sized businesses, including server and workstation setup, cabling, and peripheral installation.- Planned and executed network installations and upgrades, demonstrating strong project management skills.- Possessed in-depth knowledge of Microsoft Office (Office 97 and 2000) and common office applications, enhancing user productivity.- Excelled in public speaking and client interactions, conducting presentations and frequent client meetings with confidence.- Effectively managed conflict resolution and maintained positive client relationships.- Conducted onsite installations at businesses, schools, and tertiary educational institutions, ensuring seamless implementation and user satisfaction.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Electrical Engineering

Education record

Education record