Max Lushchan Email & Phone Number

Mountain View, Ca, Us

Mountain View, Ca, Us

Silicon Valley, California

- Lead and manage the Customer Success (CS) department and Support team.- Oversee the implementation of the Apporto service for new and existing partners, managing partner relations from both account executive and technical perspectives.- Build and maintain professional and friendly relationships with partners, providing insight and consultation.- Manage the overall support process for customer relations at Apporto.- Oversee new and existing technical projects, providing new technical ideas, and developing and deploying solutions both internally and to partners.- Perform technical tasks using cloud technologies, assist with cloud engineering, configure cloud devices, and build site-to-site tunnels.- Manage other Customer Success Managers, providing leadership, mentorship, and vision.- Direct various engineering teams to ensure successful and robust implementation of the Apporto service.- Contribute to product development, feature design, and logic flow.

Silicon Valley, California

Manage the implementation of the Apporto service for new and existing customers. Oversee customer relations from an account executive and technical perspective.Build and maintain a professional and friendly relationship with customers.Provide insight and consultation to the customer.Manage the overall support process for customer relations at Apporto.Oversee new and existing technical projects.Provide new technical ideas, develop, and deploy solutions both internally and to the customer.Perform technical tasks using cloud technologies and assist with cloud engineering.Configure cloud devices and site to site tunnels.Manage other Customer Success Managers and provide leadership.Manage the Support process and support specialists.Direct various engineering teams to arrive at a successful and robust implementation of the Apporto service.

Chicago, Il

As the Senior Desktop & Systems Engineer for Loyola University Chicago, I deployed SCCM site-wide, reaching well over 6,000 computers and covering almost 6,000 users. I engineered a secondary SCCM environment from the ground-up to manage Loyola's Law School. I have successfully bridged the OS gap between Windows 7 and Windows 10 by deploying a Windows 10 Upgrade and a fresh, clean and highly optimized Windows 10 image. The Windows 10 migration project has been a success. Since then, I have adopted the Microsoft Windows 10 update build release model that occurs on an annual basis and have worked up a plan for deploying the annual upgrades. This includes rebuilding base images and deploying WSUS/SCCM-based upgrades to stay current with releases.In addition to SCCM engineering and management, I was responsible for application packaging and deployment using MSI/MSIX technology, Group Policy Management, system image building and deployment, managing the anti-virus security system (System Center Endpoint Protection/Defender), Pharos Printing systems, managing license servers, Lynx, KMS, WSUS, IntelSCS(vPro), managing Active Directory, as well as managing the Apple/Mac environment. I deployed JAMF for the Mac environment, developing policies and packaging Mac apps, as an initiative to replace old-fashioned Mac Imaging. Additionally, I implemented Microsoft InTune to serve as the MDM solution integrated with SCCM. I was Team-Lead of the Desktop Engineering team and was in charge of creating projects and managing their progress accordingly. I managed, oversaw, and implemented SaaS/DaaS/App virtualization (Apporto)

Greater Chicago Area

Part of the LAN Administration group, responsible for application deployment via ZCM.Also aided a different group with their AD based domain.-AdminStudio Suite (Repackager, Tuner, InstallShield)-Orca-VBScript-AutoITPackaged and deployed applications via Novell and bundled​ applications for new ZCM 11 environment.

Chicago, Il

Help Desk analyst at Sargent & Lundy is responsible for keeping track of issues as being the first in contact with clients who report any kind of issue. Offered high-level software support for various engineering applications as well as hardware. Support required high-level software troubleshooting skills and understanding application mechanics. For this reason, I became an application packager.Responsible for LAN Administration as well as application packaging and application virtualization. LAN Administration duties included working with ConsoleOne, modifying user accounts, giving access to certain objects and groups. Application packaging included working with Orca and AdminStudio, Installshield and other various tools to customize vendor applications for the Sargent & Lundy environment.

Level 2 Support PC Hardware. Application and Printer SupportDuties & projects include:Full data/image swaps. Moves, CISCO VoIP phone deployments. Xerox laser plotter support, Océ color scanner and plotter support. Canon color and b/w support. Full tech support on any PC issuesTechnical writing experience. Wrote many technical documents outlining step-by-step proceduresWrote training guide for PC tech trainees

Level 1&2Duties & projects include:Have organized large-scale company movesRetrieving ordered laptop parts from headquartersChecking ticketing system to view diagnosed problem(s)Contracted at Grant Thornton supporting their IT InfrastructureAt Grant Thornton met SLA's with 300+ tickets in a 3 month periodPerformed large-scale memory upgrades, system maintenance and repair.Meeting with end-users at their respective locations to repair laptopsPerformed help desk work in a 500+ user environmentSupported over 500+ users on daily basis, 800 maximumExtensive knowledge of MS Outlook, Active Directory, MS Office,Blackberry support, Windows Mobile

Network consulting as well as remote supportIn charge of the following duties:Consulted with small-to-medium sized businesses to engineer a stable, high-end networkSpecialized in providing break/fix services to clients. This included a majority of laptop repairs as well as desktops and serversRepaired and maintained HP, Compaq, IBM and Dell LaptopsSet up small-to-medium scale networksExtensive experience in cabling, switch and server configurationMaintain clients on a Maintenance Service ContractMaintenance included Microsoft Updates and system optimization as well as many other updatesDealt with customers face-to-face to provide immediate support as well as remote supportContracted through Core Technologies to install networks for multiple stores such as Barnes and Noble, Linens 'n' Things and other Urban Brands contractsProvided onsite and offsite software support to CEO'sSoftware support included MS Office and Autodesk softwareProvided support for handheld devices such as Blackberry and Palm Treo

Administration of a SAP network at a Marriott Resort for a new-hire training boot campAfter initial installation of 8 classrooms, job was mainly a break/fix environmentBreak/fix consisted of minor network issues. Majority of break/fix tickets were laptop relatedHandled mostly WAN/LAN connectivity issuesClassroom setup included RJ45 cable drops into 8 separate classrooms

Onsite troubleshooting covering the first twenty floors of the Aon Center, downtown ChicagoStrictly break/fix environmentUsed a web-based ticketing system to keep track of ticketsAveraged ~ 20 tickets per dayServiced HP, IBM and Compaq laptops as well as desktopsSoftware support included Microsoft Office Suite as well as Oracle, Lotus Notes, and Citrix apps

Information Technology

Education record