Max Lushchan Email & Phone Number

Mountain View, CA, US

Silicon Valley, California

- Lead and manage the Customer Success (CS) department and Support team.- Oversee the implementation of the Apporto service for new and existing partners, managing partner relations from both account executive and technical perspectives.- Build and maintain professional and friendly relationships with partners, providing insight and consultation.- Manage.

Silicon Valley, California

Manage the implementation of the Apporto service for new and existing customers. Oversee customer relations from an account executive and technical perspective.Build and maintain a professional and friendly relationship with customers.Provide insight and consultation to the customer.Manage the overall support process for customer relations at.

Chicago, IL

As the Senior Desktop & Systems Engineer for Loyola University Chicago, I deployed SCCM site-wide, reaching well over 6,000 computers and covering almost 6,000 users. I engineered a secondary SCCM environment from the ground-up to manage Loyola's Law School. I have successfully bridged the OS gap between Windows 7 and Windows 10 by deploying a Windows 10.

Greater Chicago Area

Part of the LAN Administration group, responsible for application deployment via ZCM.Also aided a different group with their AD based domain.-AdminStudio Suite (Repackager, Tuner, InstallShield)-Orca-VBScript-AutoITPackaged and deployed applications via Novell and bundled​ applications for new ZCM 11 environment.

Chicago, IL

Help Desk analyst at Sargent & Lundy is responsible for keeping track of issues as being the first in contact with clients who report any kind of issue. Offered high-level software support for various engineering applications as well as hardware. Support required high-level software troubleshooting skills and understanding application mechanics. For this.

Level 2 Support PC Hardware. Application and Printer SupportDuties & projects include:Full data/image swaps. Moves, CISCO VoIP phone deployments. Xerox laser plotter support, Océ color scanner and plotter support. Canon color and b/w support. Full tech support on any PC issuesTechnical writing experience. Wrote many technical documents outlining.

Level 1&2Duties & projects include:Have organized large-scale company movesRetrieving ordered laptop parts from headquartersChecking ticketing system to view diagnosed problem(s)Contracted at Grant Thornton supporting their IT InfrastructureAt Grant Thornton met SLA's with 300+ tickets in a 3 month periodPerformed large-scale memory upgrades, system.

Network consulting as well as remote supportIn charge of the following duties:Consulted with small-to-medium sized businesses to engineer a stable, high-end networkSpecialized in providing break/fix services to clients. This included a majority of laptop repairs as well as desktops and serversRepaired and maintained HP, Compaq, IBM and Dell LaptopsSet up.

Administration of a SAP network at a Marriott Resort for a new-hire training boot campAfter initial installation of 8 classrooms, job was mainly a break/fix environmentBreak/fix consisted of minor network issues. Majority of break/fix tickets were laptop relatedHandled mostly WAN/LAN connectivity issuesClassroom setup included RJ45 cable drops into 8.

Onsite troubleshooting covering the first twenty floors of the Aon Center, downtown ChicagoStrictly break/fix environmentUsed a web-based ticketing system to keep track of ticketsAveraged ~ 20 tickets per dayServiced HP, IBM and Compaq laptops as well as desktopsSoftware support included Microsoft Office Suite as well as Oracle, Lotus Notes, and Citrix apps

Information Technology

Education record