Max Macasek Email & Phone Number

Pittsburgh, Pennsylvania, United States

Full stack ETL of data received by data entry into 3NF & Star Schema systems to front end display of useful searches for end users.

Erie, Pennsylvania Area

-Created Erie Insurance Agent Accounts: Specialized in creating, modifying, and deleting accounts under time constraints and large workloads.-Customer Service Experience-Mainframe: Learned how to access the mainframe, create users, use databases, navigate directories, and verify agent information using ISPF and ACF2.-Employee Training: Trained 2 Contractors in Account Management-Active Directory & Microsoft Exchange-Software ERIE Software Familiarity: Worked with eTrust, AgentExchange, SDE ticketing software, EFL Life Web Portal, and IdentityMinder.-Conceptualized Interface: worked with programmers to reformat

- Email system management: Managed, diagnosed, and supported a mail hosting service, using Simple Mail Transfer Protocol, POP3, IMAP, DNS records, DHCP, MX records, BIND, Microsoftexchange, email, and sendmail.• Customer Service Experience: Answered customer concerns/questions via phone calls,troubleshooting over the phone, troubleshooting via remote desktop software and protocols(windows RDP and join.me).• Windows & Linux: Diagnosed Linux and Windows processing problems and applied solutions to increase company efficiency using Windows 7 and GUI-less CentOS 5 - configured, iptables, sed,awk.• Cisco/Linksys Hardware: Trained in configuring Cisco and Linksys routers and switches.• Complete Network Cabling installation: Ran hundreds of feet of cat5e cable for customerinternet service.• VOIP phone installation: Configured and installed VOIP Digium/Polycom/ShoreTel phones.• Tape Drive Backups: Responsible for tape drive backups, maintenance, and restorations.• Laptop Repair: laptop repair including replacing laptop keyboard, malware removal, osinstallation, and backups.

Bachelor'S Degree, Computer Systems

Honors Diploma