Responsible for:- Planning PC builds according to customer budget & criteria- Assembling PCs & configuring BIOS/OS- Troubleshooting Hardware, OS and Software in Windows Environments- Protecting user dataEducated in Computer Sciences, and holder of A+ Core Certifications; I have a passion for building PCs of varying sizes and purposes. If budget was not a factor, I would build PCs for the sake of building them, experimenting, creating aesthetically pleasing themes, pushing hardware to its limits.People who learn that I am an educated PC enthusiast often ask for advice, support and opinions. As a result I often build, troubleshoot and maintain PCs for friends, and extended circles. A notable accomplishment was guiding someone remotely to build a PC from scratch I had planned for them via the Discord mobile app. This individual was entirely PC illiterate. And I guided them from start to finish with some patience, and the PC booted first try. Later configuring the OS and Software via TeamViewer.During my employment period as a Technical Analyst for Eidos-Montreal I regularly went above and beyond to troubleshoot and resolve technical issues that presented themselves when doing support for Developers. Identifying and delegating the issues to the IT team if I could not immediately resolve the issue. This resulted in establishing a cordial relationship with the IT Team and IT Directors; helping expedite desk-side support between the IT and Technology teams.

Responsible for:- Creating "Gyms" for Features & Testing- Implementing Technical Map Content (AI Nodes, Streaming Groups, Save-states, Map Transitions, etc.)- Map Initialization & configuration for Level Designers- Monitoring map stability & optimization passes- Creating Assets, Features and ContentI was acknowledged for my attention to detail for map optimizations, and streaming group implementation. I would be given the responsibility of taking charge of related JIRA entries.I was recognized by Game Design and Gameplay teams for my interest in some of their feature requests and "Nice to Haves" in my free time; Being permitted to take part in their SCRUM meetings, I would go on to contribute to 3C features and game mechanics that involved player and AI interactions with various objects in my free time.

Responsible for:- Rigging & Skinning Assets- Creating & Maintaining Animation State Machines- R&D for Facial Animation Solutions- Tool DevelopmentMy research into facial rigging solutions using FaceFX systems with our proprietary game engine software lead to new tools and features being developed to facilitate auto-generated facial expressions using the associated audio files. Reducing workload on the Technical Animation teams and improving the final result.

Responsible for:- Xbox One & PlayStation 4 Development Support- Primary point of contact for Project Support- Insuring Developers can work effectively- JIRA Management- Creating & Executing Test-plans for major product featuresI had a large impact on managing the state of an unruly JIRA Database. I took charge of cleaning and maintaining a database with well over 200,000 unresolved entries. Re-naming, prioritizing, assigning and resolving issues. I also created useful layouts for users to track relevant issues and metrics to help navigate the overwhelming amount of content present in the database. My efforts were recognized by my Director and highlighted in my yearly evaluation.I was recognized by various project team Leads and even the Producers for my initiative to resolve problems obstructing developers quickly and communicate important information clearly. Highlighted in my yearly evaluation for providing exceptional support.Recognized by IT and Marketing Directors for going above the call of duty to provide comprehensive documentation and technical support for our products and technologies during E3 and other conferences. I was presented with a gift and praised for my work.My knowledge of Technical Arts, and our Game Engine Technologies encompassing Level Design and Animation led to me being integrated directly with the Technical Arts team for an extended period. It became my responsibility to insure this team was not obstructed by issues; to document, assign and communicate obstructive issues that were encountered and insure quick resolutions to patch the main branch in Perforce. I would later be recognized for this and promoted to Jr. Technical Animator.

Responsible for:- MongoDB & MySQL Server Solutions- Xbox One & PlayStation 4 Tool Development- Technical Analyst for Internal Technologies- Knowledge Sharing & Documentation of Internal TechnologiesI helped build and maintain a variety of internal software solutions which were used to help visualize the metrics & analytics of our products. This information was applied in a variety of ways across our studio, most notably impacting Marketing and Game Design.

Responsible for:- Creating & executing Test-plans - Assessing functionality, performance and stability of software - Taking ownership of related JIRA entries, and sprint objectives - Focused testing of specific content or featuresMy contributions for fast, concise issue reports were acknowledged and I was given additional responsibilities; including reviewing new analyst reports, and ramping up temporary outsourced analysts to follow our best practices.I would later be recognized for my technical skills and autonomous habits and be offered a position as a Support Programmer on another team.

Responsible for: - Meal Preparation (Service & Prep) - Adhering to MAPAQ Regulations - Closing the Restaurant (Security, Deposits, Electricity)  Recognized for my attention to detail, consistency and clean work-space. Given financial bonuses, praise and additional responsibilities over the years as a result.   Recognized for my organizational skills, and asked to document procedures, tasks and optimal ways to complete daily routines. These documents would later be used to guide new employees and be used as daily checklists for tasks. I was also tasked with training new employees.   Recognized for being flexible, I would often fill other shifts in the event of an absence. Including Waiting on Tables, Delivery, Cashier, Janitorial, Hosting and even perform Technical Support for our POI systems.