Max Maltez Email & Phone Number

United States

Develop and implement processes to optimize operations, streamline, workflows, and enhance productivity.Responsible for resource allocation, budget management, and performance metrics.Collaborate with cross functional teams to ensure seamless execution of business strategies.Develop and execute customer success plans, aligning with customer goals and KPI‘s.Proactively identify risk and opportunities to drive positive outcomes for customers.lead and mentor teams, fostering a customer centric culture.

Selected to join EnlivenHealth, a fast-paced, high-growth Omnicell business unit that builds digital technology solutions that empower retail pharmacies and health plans to measurably improve patient engagement and communications. Supports all post-activation client success activities. Builds and expands the Customer Enablement team and staff to meet emerging B2B and Prosumer requirements. Influences future lifetime value through higher product adoption, customer satisfaction, and overall health scores.

Focused on developing long-term relationships with C-level executives and Directors at current and potential accounts to ensure the highest levels of growth and customer satisfaction with products and services. Increased the portfolio footprint and met assigned goals for quota attainment, account strategy development, revenue retention and growth, and reference ability in assigned accounts. Successfully directed and managed a Fortune Five customer for five years and served as the primary contact for all business operations.

Served in a key position within a newly created strategic team, Critical Accounts, focused on resolving critical customer issues to restore customer confidence. Created and led cross-functional, geographically dispersed teams. Communicated critical issue status to Omnicell stakeholders, including EVP levels.

Acted as the point of contact for assigned partners as well as helping PRMs with the day-to-day management of larger, more complex accounts. Effectively assessed and resolved customer concerns, issues, and questions about Omnicell solutions and addressed how they can impact their business.

Provided resources to implement custom interfaces with new and existing customer information. Managed 30+ complex interface projects at various stages in the development process, serving as the single point of contact.

Executed on provided recommendations and solutions to deliver all project aspects (scope, revenue, time, and resources) across different projects. Developed and managed project goals, objectives, and scope while performing risk analysis and maintaining a project work plan.

Actively involved in the hardware setup, configuration, training and go live support. Promoted Omnicell best practices, workflow discussions and support the execution of solution implementation activities.