Developed digital marketing strategies by creating and implementing plans to reach and engage target audiences. Managed over 50 customer calls/emails per dayCreated reports on digital marketing efforts using analytics tools to track and measure digital marketing success for management. Managed digital projects from initial concept through final implementation and live monitoring. Created social media content with innovative brand messaging to support new product launches. Researched and… Show more Developed digital marketing strategies by creating and implementing plans to reach and engage target audiences. Managed over 50 customer calls/emails per dayCreated reports on digital marketing efforts using analytics tools to track and measure digital marketing success for management. Managed digital projects from initial concept through final implementation and live monitoring. Created social media content with innovative brand messaging to support new product launches. Researched and analyzed industry trends to inform search marketing strategies. Monitored and evaluated website analytics to identify trends and opportunities for improvement. Increased brand awareness with ambassador partnerships and targeted email campaigns. Show less

Displayed high energy and professionalism when dealing with clients and staff. Delivered prompt service to prioritize customer needs. Maintained financial accounts by processing customer adjustments. Resolved product or service problems by clarifying the customer's complaint, determining the cause of the problem, and selecting the best solution to solve the problem. Promptly responded to inquiries and requests from prospective customers. Maintained up-to-date knowledge of product and service… Show more Displayed high energy and professionalism when dealing with clients and staff. Delivered prompt service to prioritize customer needs. Maintained financial accounts by processing customer adjustments. Resolved product or service problems by clarifying the customer's complaint, determining the cause of the problem, and selecting the best solution to solve the problem. Promptly responded to inquiries and requests from prospective customers. Maintained up-to-date knowledge of product and service changes. Show less

Managed day-to-day FOH operations to drive quality, set standards, and meet customer expectations. Resolved guest's complaints while maintaining a positive customer environment. Maintained a positive team environment by encouraging teamwork and respect in accordance with the company mission. Performed cash-handling activities and secured nightly bank deposits.