Spearheaded sales channel expansion, boosting sales by innovating product launches, orchestrating SEO on different platforms such as Shopify, Amazon and eBay, enhancing platform visibility, securing repeat business, and augmenting customer lifetime value. Also Lead multiple teams such as e-commerce and IT to further enhance frontend and backend operations.Key Responsibilities:Team Leadership & Development:Directed and mentored diverse teams, fostering collaboration and innovation.Led talent acquisition, training, and performance evaluations.Project & Operations Management:Orchestrated the end-to-end development and launch of a new web portal, enhancing user experience and sales conversions.Managed the WMS implementation, optimizing inventory and accelerating order processing.Aligned Pay-per-click campaigns with business objectives.Strategic Analysis & Growth:Analyzed eCommerce trends, identifying opportunities for expansion.Pioneered analytics, translating metrics into actionable insights.Generated monthly sales, traffic, and performance reports.Optimization & Enhancement:Managed IT development team on Inventory Management System optimization and Warehouse Management OptimizationCurrently lead product managers on product listing and management.Skills & Competencies:Proficient in Excel, Google Sheets, Office 365.Experience in web development tools.Expertise in Google Analytics, eBay ads, marketing tactics.Specialized in automotive part fitment.Specialized in interdepartmental connectivity.Exceptional self-management and leadership skills.Critical thinking and problem-solving abilities.

Project Overview:Integrated Bookeo and Calendly reservation systems into a Shopify website to facilitate seamless class and grooming service bookings for customers.Responsibilities and Achievements:Strategic Integration: Formulated and executed a strategic plan to seamlessly incorporate Bookeo and Calendly reservation systems into the Shopify platform, enhancing the booking experience for customers.User Interface Enhancement: Designed and implemented user-friendly booking interfaces within the Shopify website, ensuring a smooth and intuitive booking process for class registrations and grooming services.Testing and Quality Assurance: Conducted thorough testing and quality assurance procedures to verify the functionality and reliability of the integrated reservation systems, ensuring a seamless experience for end-users.Documentation and Training: Prepared comprehensive documentation outlining the booking procedures and provided training sessions for staff members on effectively utilizing the Bookeo and Calendly systems within the Shopify environment.

Managed a spectrum of online operations, from order processing to website design, product listing, customer support, and inventory management. Played a pivotal role in enhancing customer experiences, operational efficiency, and business growth.Key Responsibilities:Online Order & Product Management:Processed online orders, from entry to invoicing and shipment preparation.Updated product listings on multiple online platforms, including eBay and Amazon.Website Design & Maintenance:Assisted in the design and ongoing maintenance of the company website using Magento.Ensured seamless integration and regular updates of the database.Customer Support & Technical Assistance:Provided tech support and assisted customers with ordering parts via phone and email.Inventory Management & Clerical Support:Managed inventory, including ordering parts from suppliers, system entry, and order shipment.Supported warehouse operations and other clerical functions, such as loading and unloading trucks.Product Installation & Upselling:Conducted installations and provided education on laser engraving machines to new clients.Upsold additional products and accessories.

Efficiently managed the receipt, storage, and dispatch of materials, while accurately monitoring shipping forecasts to plan storage capacity. Executed comprehensive order processing, from picking and packing to shipping, and adeptly managed inventory levels.Key Responsibilities:Materials Handling & Inventory Management:Oversaw the receipt, storage, and dispatch of materials, ensuring optimal inventory levels and timely order fulfillment.Monitored shipping forecasts to effectively plan storage capacity and manage warehouse operations.Order Processing & Documentation:Accurately processed orders by checking, picking, wrapping, packing, and shipping items, while ensuring all required paperwork was completed.Managed loading and unloading of inventory, maintaining accuracy and efficiency.Equipment Operation:Skillfully operated pallet jacks, electrical pallet jacks, and forklifts to unload and load trucks, ensuring safe and efficient handling of packages.

Focused on delivering flawless events by combining technical expertise with exceptional customer service. Managed the setup, operation, and breakdown of advanced audio-visual equipment while fostering positive relationships with clients and stakeholders.Key Responsibilities:Equipment Operation & Event Execution:Ensured seamless event delivery through precise and timely setup, operation, and dismantling of essential audio-visual equipment, as detailed in technical qualifications.Customer Relationship Management:Exceeded client expectations through effective communication and on-site engagement. Regularly monitored events to ensure client satisfaction and addressed any issues proactively.Revenue Generation & Financial Operations:Boosted revenue by leveraging floor up-selling techniques and effectively finalizing client invoices. Conducted order entries in Navigator when necessary.Partnership & Collaboration:Maintained a harmonious hotel/client relationship, understanding and meeting the specific needs of each stakeholder to ensure mutual success.

Provided exceptional member services and support as a Travel Agent Support Member for Tourico Holidays, acting as a primary point of contact for clients, suppliers, and partners. Managed inbound and outbound communications while meticulously monitoring bookings for reservation processing, special requests, amendments, and cancellations.Key Responsibilities:Customer Service & Communication:Handled inbound phone calls from clients, including travel agents, wholesale partners, and their guests, as well as direct consumers and suppliers.Conducted outbound calls to both clients and suppliers to address inquiries, provide updates, and ensure satisfaction.Booking & Reservation Management:Monitored bookings meticulously for the processing of reservations, special requests, amendments, and cancellations.Ensured all booking details were accurately recorded, updated, and communicated to all relevant parties.Email Correspondence:Managed email correspondence with clients and suppliers, providing timely and accurate responses to inquiries, requests, and updates.