Kayla Mello Email & Phone Number

United States

- Greet clients and customers both in person and on calls in a prompt, professional, and polite manner.- Provide leadership to the Sales Associates and acted as "manager on duty" with delegated authority in the absence of other higher-level management team members.- Followed up via phone call or email with customers in regards to incoming merchandise, inventory updates, and setting up deliveries in coordination with the warehouse team.- Followed up with Sales Associates regarding old transactions, old balances, customer complaints, and customer inquiries.- Processed sales transactions, service orders, and refunds accurately, promptly, and with high-level organization skills.- Process, Upload, and File daily, weekly, and monthly paperwork in a prompt and organized manner.

- Administer medications when appropriate.- Assist residents with daily living needs such as toileting, showering, and dining.- Take accurate vitals.- Keep records of resident's conditions and report any changes to the appropriate people.- Keep an informative relationship with the resident's family and clinical team to ensure the health and safety of the residents.

- Medication Administration- Resident care in the form of housekeeping, cooking, and any request from a resident- Assisted the House Manager with Med Cart Audits, ordering meds, staff supervision, and training.

- Prepare and administer medication to clients during appropriate times at 7a, 12p, 3p, and 7p.- Keep track and prepare the proper paperwork for medical, dental, and psychiatric appointments.- Record vitals before every on-campus appointment.- Keep in good communication with every member of a client's team.- Ensure that med rooms are clean, sanitized, stocked, and organized.- Assist nurses when needed.- Administer first aid if appropriate. If not, contact a nurse immediately. Scan, upload, and file away important medical documents.

- Effectively responds to and manages crisis situations, which may include client physical aggression, utilizing prescribed verbal intervention or physical management techniques.- Assists in maintaining a safe and healthy environment, including performing a variety of tasks related to housekeeping including cleaning, washing soiled clothing, changing bed linen, folding, and sorting clean laundry.- Conducts and supervises recreational and life enrichment activities.- Operated Damar vehicles and/or personal vehicles to transport residents or perform other work-related duties.

Certificate, General Office Occupations And Clerical Services

High School Diploma, General Studies