Max Milenin Email & Phone Number

Tel Aviv District, Israel

• Increased customer up-sell and cross-sell revenue by 40%, cultivating a portfolio of client accounts, ensuring client satisfaction and retention.
• Developed long-lasting relationships, leading to up to 33% average annual sales increase and numerous recommendations.
• Proactively monitored market trends and new opportunities to provide clients with investment insights and advice.
• Developed the company's sales and marketing strategy, leading to the share of organic growth exceeded 90% of client base.
• Managed and owned the full sale cycle from lead to closing the deal.
• Created and administrated company's Facebook page.

• Managed 9-digit number portfolio of loans, bank guarantees, factoring with Russian and international banks as a part of a team
• Coordinated work of legal advisors, accountants, surveyors and consultants to structure loans and meet covenants
• Increased company’s loan portfolio by 10% which allowed the company to develop new business activities
• Lowered average interest rate of loans by approx 1%. Thus decreased interest paid by the company for about USD 5M per annum

• Responded to dozens of inquiries and resolved dozens of problems with credit card payments from cardholders and bank’s branches daily
• Maintained the client’s satisfaction rate of over 98% for 2 years.
• Managed software creation to handle withdrawn cards. Reduced labor costs by 60%.
• Coordinated the automation of the call center, which now processes over 100K calls per day.
• Trained over 50 new customer service representatives.
• Promoted to the position of shift supervisor during the first year, starting as a representative.

Master'S Degree In Economics, Monetary Instruments In The Transitional Economy

Bachelor'S Degree, Banking, Corporate, Finance, And Securities Law

English Language

Back End Projects

Activities and Societies: Team lead in the YaMDb project - web resource created to post user reviews on works posted on any other.