Max N. Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

Greater Chicago Area

Greater Chicago Area

Greater Chicago Area

• Helped teach front-line representatives how to better assist customers while also directly handling escalated issues
• Trained representatives in the U.S. and India
• Acted as a liaison between Groupon and the customers for site security by gathering pertinent information revolving around unauthorized activity using multiple tools and programs

Greater Chicago Area

• Worked with customers, hotels, and vendors to ensure high quality and satisfaction within the fastest growing department of Groupon
• Consistently exceeded department metrics in productivity while maintaining higher than 95% quality assurance average
• Helped create and pilot programs that are still used by the department
• At or near the top of the department each month by averaging 10+ calls per hour and 20-25 emails per hour

Greater Chicago Area

• Coordinated with various outside vendors ranging from small and medium size businesses through Fortune 500 companies
• Responsible for the organization and coordinating of various events within DePaul’s Student Center
• Maintain a visually appealing appearance within my assigned territory through constant upkeep of buildings and grounds
• Assist with project requests alongside University professors and administration staff
• Was on call throughout the winter months, working up to 13 hour days in order to maintain a safe and stable environment for the students and faculty

Greater Chicago Area