Max Nechaev Email & Phone Number

Днепропетровская Область, Украина

Analysis and optimization of existing internal business processes.Automation and standardization of customer support processes.Changed and configured the remote operation of the contact center, Launched online channels (Web chat application, Facebook, Instagram).Implemented a process for collecting and monitoring quality metrics, developed and implemented.

Dnipropetrovsk Region, Ukraine

Dnipropetrovsk Region, Ukraine

projects:- Wellamart online store- Medical Data Management- Varus supermarket Launching of Call-Center Department projects from the early beginning (telemarketing, incoming line);Department management; development of a staff motivation system;Customer retention, search for new customers, contractors;Development of key performance indicators of the.

Dnipropetrovsk Region, Ukraine

Start- up projects:(ru: Твой мастер) - computer service IPnet - telecommunications, internetRozetka- online storeResponsibilities:Ensuring the implementation of the planned indicators on the volume and quality of the services provided;Description of the company's business processes, work standards, job descriptions;Monitoring of the staff work;Planning and.

Dnipropetrovsk Region, Ukraine

Organization, planning, control of sales of the Company's products in order to increase market share;Selection of sales agents (registration under an employment contract);Conducting trainings for the Sales Department staff;- for employees of dealers;- for installers;Development of strategy, sales standards, control over their implementation and sales.

Foundations Of Digital Marketing And E-Commerce, 92.55%

Specialist Degree, Specialist Degree