Max Ng Email & Phone Number

Kedah, Malaysia

- Provides end-user support for all hardware and software to Southeast Asia user community.- Support includes resolution of hardware and software issues, purchase, installation and setup of new computers, installation and configuration of network printers, installation of software and license maintenance.- Receive support requests from the Help Desk and attempt to resolve issues, escalating more complicated problems to senior specialists.- Responsible for maintaining the IT asset inventory and ensuring that all corporate policies and procedures are followed.

Malaysia

- Provides nutrition & fitness consultant.- Provides water & air treatment system solution.

Penang, Malaysia

Total Subordinates: x 8 (Level 1 Technical Support Specialist)- Infrastructure Point of Contact – Malaysia (4 Plants)- IT Service Management System.- Active Directory- Network Management- Server Support- Printer Support – Canon & Fuji Xerox- PDS- Shared Folder Management- Team Management- CUCM ManagementProjects: - Email Migration- Conversion from PABX system to CUCM system- CUCM Migration

Penang, Malaysia

- Experience in IT Service Management System.- Provide accurate and timely application and technical supports of allproducts and services offered by the company.- Provide L2 support to company user via phone, email or on-site, toinvestigate and provide solution.- Consistently follow-up the outstanding issues and update the progress oftrouble/issues ticket.- Collaborate with the infrastructure engineering team to perform technicaltroubleshooting, quicker issue resolution to achieve higher user satisfaction.- Cultivate user relationships by identifying user needs and concerns.- Provide day to day IT/end user technical support.- Repair and recover from IT hardware and software failures.- Perform PC/printer/network/hardware maintenance and troubleshooting.- Executes the service request assigned by infrastructure engineer team suchLAN port activation activity and join the machines to the company domain.- Liaise with counterpart for the IP reservation, MAC binding and changeVLAN.- Perform weekly inventory checking for the toner of printers and make sureit was in sufficient stock level.- Train, coach and lead new hires on the above job description.Projects:- Window 7 migration project.- Cabling housekeeping project at all IT hub rooms.- VLAN migration project.- Production machines inventory audit project.- O365 migration.- Ransomware outbreak recovery.

Penang, Malaysia

- L1 support through hotline, email, or walk in.- Ticket creation & assignment- Active Directory Management (Account creation, security group and etc)- Manage inventory and hardware deployment- Compile monthly team’s KPI report.

Penang, Malaysia

- Responsible for recruiting new stores.- Collect data / information from retailers.- Organizing and conducting quality audits.- Responsible for auditing client data and generating high quality data.- Utilizes retail experience to perform audit procedures that includeidentifying and defining issues, developing criteria, reviewing and analyzingevidence with the intent to audit standard medium.

Penang, Malaysia

- Do the planning and perform daily task arrangement.- Lead the team members (8-15 peoples) to achieve the daily andmonthly target volume.- Screening for the defect IT part such Battery, LCD Screen, andMain cover for Dell company.- Train the teams to screening the defect and make sure all the stepscorrect.- Generate report and update to manager for the daily performance.

Penang, Malaysia

- Generate sales revenue- Understanding of product and comparison with competitor’s product- Promoting Streamyx packages to customer through kiosk or eventheld by company- Provide after sales service such installing and commissioning