Max Nicolas Email & Phone Number

United States

As a Quality Assurance Specialist, my primary responsibilities included monitoring calls and coachingsales agents on missed sales opportunities, while ensuring compliance with Medicare guidelines.I excelled at listening to calls at increased speeds, maintaining high levels of attention to detailand accuracy. Precise time-stamping was essential to identify specific areas for agent improvement.Additionally, I was entrusted with training new QA specialists and actively participated in sales duringthe Annual Enrollment Period (AEP), a time characterized by high call volumes.

United States

- Sold products and services using solid arguments to prospective customers.- Maintained positive business relationships to ensure future sales.