Solutions Consultant / Industrial Engineer / Solutioneer. Business and Process Analysis, Design and Optimisation.

Engineering function in Insurance, Wealth and Retail banking.

Design and build digital channel solutions to increase revenue, decrease costs and improve customer experience related to communication Support eCommerce start up team from an OSS perspective Align projects with bank wide Initiatives already in play Monitor and adjust project performance Manage agile project discovery and inception processes Define priorities based on Business Define project outcome  Ensure effective benefit realisatio

Personal and Business Banking: Operations Shared Services [GSS]Operational Manager with functional accountabilities is listed:* Ensure that the business provides a consistently high quality customer query/problem resolution service by efficiently managing, developing and utilizing all available resources [staff, systems, processes]* Proactively introduce effective and efficient ways of improving the service within the business.* Ensure that a strong service culture becomes entrenched in the business.* Identify and assess the risks associated with handling customer queries and dissemination of confidential information.* Ensure that an effective system of controls is maintained to reduce exposure.* Ensure that the quality of service within the business adheres to the guidelines set out by the customer value proposition and the Bank’s values.* To provide leadership, development and operational support to Managers and Team Leaders.* To facilitate tactical decision making and implementation of action plans to correct and optimize daily operations within the site and to ensure that measurement across the site are within laid down Service Level Agreements and conform to lean manufacturing principles.

 Provide support service through analysis of transaction operations processes, systems and procedures with the primary objectives of mitigating risk exposure, enhancing customer service levels, of reducing back-in-bank processing cost and providing interface representation on behalf of the bank. Implement/enhance system solutions, processes and procedures to meet the internal and external project deliverables required by Transaction Processing Department Provide business/operational input and analytical skills to agreed initiatives within the Transaction Processing Environment (for example, losses, held-over, process changes back in bank and changes in IPS, IPS service level measurements) Provide a consultancy, research function within the Transaction Processing team

OPS Grad in the EF(Enabling Functions) business unit.

Dizani Consulting's core business is lean manufacturing.