Max Pham Email & Phone Number

Olympia, Wa, Us

Santa Clara, Ca, Us

Santa Clara, Ca, Us

Role: Inbound Product Management (Impact Product)- Iterative approach to achieve our roadmap product strategy for Impact Digital Experience in ServiceNow’s Commercial and Regulated environments to help enable ServiceNow to grow to $10B+- Exceeded or ACV KPI goals by 110%- Part of the PM Leadership Team in defining our digital experience 2-3 year roadmap- Integrate usability studies, research and market analysis into product requirements to launch new products, features, and capabilities to drive value to our customers - Work closely with UI/UX team for Customer Feedback, research on upcoming designs for Impact Digital Experience product delivery- Partner closely with Outbound on sales communication and enablement- Produce enablement materials for internal communication and enablementRole: Manager- Manage & Coordinate Product Owners (PO) across multiple Scrum teams- Hiring new talent for our Impact PM Program

Santa Clara, Ca, Us

Role: PM Leader- Delivering end-to-end product lifecycle (Idea Conception to production) including delivering the new Now Learning (LMS) and experienced with end-to-end product lifecycle (Idea Conception to production)- Established the Demand Process for guiding business stakeholders through prioritization and roadmapping - Lead multiple teams by enabling, removing impediments, and helping them focus to deliver the vision of business initiatives.- Encouraged others to solve and drive business solutions. Executed core values of the company from “being humble, but hungry”, “winning as a team”, and “innovate and execute”.- Took risks and owned them while supporting failures from team members because that helps drive continuous team improvement. - Promoted cross team ideas, solutions and helped teams to adapt to rapid changes in leadership, direction, as well as their work assignments.- Managed, coordinated Scrum Team business priorities and deliverables- Built, Lead and implemented product priorities and build consensus across cross-functional Scrum teams (5+) - Collaborated with multiple cross-functional teams to guide projects through development and bring high-quality products to life from concept to production - Communicate complex problems into easily understood requirements and provide solutions- Develop multi-mode communications that convey a clear understanding of the needs of different audiences- Lead by example to inspire other teams to innovate, collaborate, and promote transparencyRole: Implementation Strategist- Researched and conducted gap analysis between NL 1.0 and NL 2.0 to establish initial delivery outline.- Established short-term strategy to kick-start the migration process. Created the initial project plan and resources to support delivery.- Executed Now Learning migration kick-off and adapted strategies based on changing resources and information monthly.

Santa Clara, Ca, Us

Role: Manager - Hired and mentored a diverse team of high-performance full-stack service now developers ( 7+ software engineers)- Executed team strategy to transform the Solution Consulting IT Team into a lean, agile-driven environment in order to align and deliver key Solution Consulting business initiatives such as SC Hub, SC University, and SC Cloudlabs Service Delivery- Increased Team Productivity and Team Velocity by 23% through Scrum agile practicesRole: Lean Startup/Rapid Innovation - Managed a new development team building complex business processing solutions to customers in less than 6 weeks. - Mentored the team through agile SDLC using both the Kanban and Scrum Framework.Role: Developer Evangelist- Created internal Hack-a-thons using raspberry pi/sense hat machines and Portal Dev Transformations between different cross teams.- Created Full-Stack Adventures workshops for full-stack developers new to the ServiceNow platform.Role: Agile Mindset Evangelist- Coached and supported development teams, product owners, and stakeholders through the agile mindset in order to deliver v1 solutions to over 500 global users in less than 3 months.- Utilized Extreme Programming methodologies such as test-driven design and pair programming.- Coached and Mentored Software Engineering teams.- Advised and coached teams on the concepts of lean start-up, microservices, de-coupling of code using agile principles of simplicity and the lean principle (KISS).Role: Project Coordinator- Established project schedule, including milestones- Coordinated project resources (Developers, Designers, Product Owners, and Stakeholders) including capacity planning across several business projects simultaneously.- Successfully managed multiple customer projects across various timelines and business priorities.

Role: Value Driver - Led a leadership transformation to increase accountability, role clarity, and employee empowerment- Developed new profitable business services following the Lean Startup methodology- Grew businesses and value through iterative product development- Coached other business units and teams on building good practices for rapid product development- Developed and delivered training for business and development teams on product lifecycle management- Organized company-wide enablement events to increase employee professional development and build a stronger sense of communityRole: Manager- Managed and foster the development of the agency’s business analysts and solutions architects team- Measure success through various KPIs (Customer satisfaction, Employee satisfaction, and team velocity)- Delivered business software solutions through various Agile methodologies such as Scrum, GTD, and Kanban, including the role of Scrum Master/Product Owner.

South Puget South Community College Technology Advisory Committee MemberJune 2015 - Jun 2017- Attended semi-annual meetings to advise and provide information to upcoming technology curriculums for students entering the field of software development, database management, and infrastructure services.- Offered input on promoting the latest technology market trends such as scripted APIs, rest services, development operations, learning SOA, and other emergent software technologies.

Role: Solutions Architect, Servicenow Full-Stack Platform Developer, Drupal Developer, Angular JS Developer- Implemented custom applications for Customer Research & Discovery, Decision Package for State IT - Funding Package tracking on ServiceNow Platform, utilizing REST API. - Implemented the new Washington Business One-Stop system for driving small business owners with Drupal using SCRUM methodologies. - Finalist for ServiceNow Hackathon 2015 using ServiceNow Orchestration, Arduino, and ITSM services. - Implemented for OCIO, an angularJS application for nested reporting application using REST API data services from data.wa.gov. Role: Evangelist- Participated and supported the monthly statewide EA/SA Community on promoting the sharing of enterprise solutions to find common goals between state agencies.- Drafted initial policy and standards for statewide API enterprise framework documentation & diagrams including security model and best practice standards as an API Evangelist, based on 18f's API model: https://github.com/18F/api-standards - Adopted the Lean Startup methodology and combined this process with project development using the circular path of 1) Customer Discovery 2) Lean Startup: For implementing MVPs and AB testing with Customers 3) Customer feedback.- Cloud Solutions: Heavy promotion and implementation of cloud adoption and cloud products.

Role: Application Architect- Created platform standards for multi-tiered applications (UX, business layer, data access layer, data processing layer, etc.)- Ensured existing and new application development adheres to the organization’s business strategy and technology infrastructure.- Discovery, designed, and executed agency migration plan to modernize and adopt new system technologies in order to meet customer demands.- Co-created the agency-wide use of REST services and Service Oriented Architecture principles using lightweight Web Oriented Architecture for headless web services.Role: Team Manager, Agile Advocate/Evangelist.- Successfully mentored and developed full-stack Java developers - Coached and implemented agile practices using AgileZen's Kanban technology to drive an increase in development team velocity and sustainability. Increase team velocity by 32% - Increased customer satisfaction on product team delivery

Role: Full-Stack Java Developer and ServiceNow Platform Developer- Implemented Java REST services using Enunciate and Jersey Framework. - Implemented ESRI web mapping services using ESRI 3.0 for Salmonscape project. - Implemented API REST services application for Salmon Reporting Engine (SCORE) project utilizing data.wa.gov for publishing and jQuery to query data for presentation on web application for reporting purposes. - Implemented Application Platform as a Service using (Dublin version) of ServiceNow in demonstrating RAD (Rapid Application Development) concept by creating 2 production web applications for request/response in Wildlife Project Planning within 1 month.

Role: Full-Stack Java Developer - Implemented and maintained ADSA’s core enterprise thick-client CARE systems for recording and synchronizing patient and patient care with health providers throughout the state.Technologies: JWT, Java Swing, sybase, MS SQL

Role: Convention Chair, Creative Director- Launched and marketed the first convention of its kind, to celebrate Japanese street fashion and Japanese ball-jointed dolls.- Hosted for the first time in the US, Baby The Stars Shine Bright Fashion Designer from Japan, Uehara Kumiko. The world’s top designer of the Japanese Gothic Lolita world.- Lead a highly talented executive staff including the Program Director, Vice Con Chair, Secretary, Treasurer, Operations, and Publicity.- Coordinated and collaborated with publicity on crafting marketing deliverables around the first convention regarding Japanese street fashion and asian doll collections in the U.S.- Collaborated with our publicity director for creating marketing campaigns to increase convention awareness and increase paid registration through (radio announcements, local college and university japanese clubs, japanese community events, and social media).- Designed and implemented convention informational and registration web application that provided informational updates and ease of use for registration rarely seen in other conventions at the time. Web application integrated with Google calendar, Paypal, Twitter and Facebook to help grow the online community.

Olympia, Wa, Us

Roles included: Full-Stack Java Applications developer (Web, Swing, JWT), .Net C# Full-Stack developer, Project Architect/Manager, Lead Project Developer, Business Analyst, and QA specialist for various state agencies. Technologies utilized: MS SQL, php, Java (Applets, Javabenas, Swing, .NET C# and VB.NET, JSP/Servlet, Struts, Spring), javascript, Tomcat, Apache. Java web application running in a Servlet container utilizing Spring Framework for its dependency management, MVC layer, and transactional persistence support. iBatis SqlMaps framework for data access.

Role: Program Director (2004)- Created new opportunities to provide value or our attendees including launching the first anime convention’s Masquerade Ball that was copied and replicated by larger Anime conventions the following year.- Created marketing promotional materials for educating the public on Japanese Anime and culture.Role: Convention Chair - Executive (2005)- Lead a talented executive team of 6 and over 200 volunteers to operate and run Pacific Northwest's largest anime convention.- Strategized future roadmap and new business opportunities to grow the convention starting at 100 attendees to over 5,000 attendees.- Organized, managed, and coordinated cross functional teams across British Columbia, Oregon, and Washington State.- Reconciled and prioritized event budgets for the executive convention staff, including Program Director, Vice-Con Chair, Secretary, Treasurer, Operations, and Publicity.- Negotiated venue contracts, international entertainment contracts, guests of honor contracts.- Hosted for the first time in the US, famous Japanese music artist Hiro on her first visit and world tour to the U.S.- Collaborated with our publicity director for creating marketing campaigns to increase convention attendees through (radio announcements, local college and university anime clubs, announcements and banners on Anime news channels, signage, radio spots, etc.

Graduate Foster School Of Business - Executive Mba Program, Business Administration And Management, General

Bachelor Of Applied Science (B.A.Sc.), Computer Science

Bachelor Of Applied Science (B.A.Sc.), Psychology

Bachelor'S Degree, Drama And Dramatics/Theatre Arts, General