• Responsible for high level of customer satisfaction in the region• Functional and disciplinary leadership of the Service Team in the region• Responsible for developing the personnel ensuring their motivation, continuous development and achievement against regional targets• Coaching the technical-oriented Supervisors of today, to be customer-, service- and result-oriented Line Managers• Selection of personnel, training and continuous qualification of the employees• Dealing with complaints as well as a continuous supervision of the customer satisfaction• Developing actions on the basis of provided market analysis. Creating the business plan including budget planning and budget control for the individual Service Supervisors and possibly for the various product groups, in order to allow a short-, intermediate- and long-term control of the regional Service Sector.• Responsible for driving a culture of safety and quality throughout the organization.