ITSM & ITAM Implementations, Customer Design Workshops, Bootcamp Training, Customer Relationship building, Project Management,Travel.

My time at LANDESK was very rewarding, I had the opportunity to work with companies such as the University of Sussex, University of Brighton, John Moore’s University, SONY, Trafigura London, National Audit Office (NAO), McColl’s Newsagents & multiple NHS organisations including Poole & Royal Bournemouth Hospital, Bristol NHS & Aberdeen Hospital. On average I would work closely with customers to ensure a smooth and tailored implementation of LANDESK’s ITSM software via Incident/Change/Request/Problem or Knowledge Management, this would often involve having a complete understanding of the customer’s needs and requirements often by performing a design workshop or multiple customer engagements involving key business users and department leads.A customer end-user portal was developed in tandem with the main implementation to allow end-users to interact with the new system.When not carrying out implementation or design work tasks would often include re-vamping older configurations and installations to supporting end-users in better understanding or developing their build.While at LANDESK I also took pride in providing solutions to our own software limitations, I drew on my previous creative and development experience to provide future product innovations that would ensure a healthy and pro-active customer base while remaining competitive.

Design and Implementation of LANDESK Service Desk Tool2nd line Sims capita supportCustomer trainingCustomer visits

Built 3 Fully Functional E-Commerce websitesMarketing (Google Campaigns/SSO/Ranking/Web Traffic/Customer Growth)Web Site Design & Implementation (Apache/MySQL/PHP/HTML/JAVASCRIPT/CSS)Graphic Design (Photoshop)Web/Server Hosting (Windows Server / cPanel / WHMS )

Office AdministrationCustomer ConsultancyFinance Management and Advice ServicesMobile Phone and Tablet Repair

Web HostingInternet Services (Development, Support, Solutions)AutomationAutomated payment methodsSecurity and protectionServer management Web administrationWe designComplete business solutionsCustomer care and support

Building Computing Platforms (Windows/Linux/MAC)Computer System and Software Repair MaintenanceNetworking and Network SecurityBusiness LiaisonCustomer Support and TrainingOff-site repair and networking to home and businesses