Max Rivero Email & Phone Number

Key Accountabilities:● Responsible for updating company organizational charts/supervisory changes, tracking employee attendance, responding/fulfilling system access requests, and managing all individual work assignments for 3 sites● Demonstrated galvanizing leadership to 7 healthcare locations (50 medical providers/support staff), guided daily operations, coordinated w/leadership to plan budget, and fostered positive relationships with key stakeholders● Collected data, measured/submitted KPI information (3x daily), monitored staff performance, and created intuitive reports for presentation to leadership (Director of Operations, VP of Operations, & Supervisors)● Partnered with marketing unit to ensure distribution of patient satisfaction surveys and collect/analyze results● Maintained consistent accountability process, and provided individualized coaching, direction, and oversight to office personnel; defined, monitored, and measured manager competenciesKey Achievements:● Selected by leadership to act as Assigned Emergency Security Officer; created and implemented companywide evacuation/emergency plans in compliance with local, state, & federal guidelines/requirements● Served as System Integration/Migration SME; successfully transitioned programs onto new platforms/merged disparate systems, which reduced downtime, decreased costs, and improved client/provider transparency● Spearheaded execution of operational transformation initiative, ultimately resulting in standardization across 7 medical offices; dropped employee turnover, promoted engagement, and boosted retention for entire company● Promoted/developed highly-effective communication strategies for locations to facilitate positive work environments and optimal operational workflow● Designed/deployed enhanced system to determine optimal work distribution, leading to balanced assignment of labor for employees located at multiple hubs

Key Accountabilities:● Managed 50 staff members/supervised 10 medical providers during daily functions across multiple locations● Fostered highly collaborative work environment within matrix-driven units; coordinated activities, evaluated staff performance, distributed vital data, and served as mediator, aiding resolution of internal conflicts● Led weekly manager/employee meetings, determined/implemented KPIs, and tracked productivity of all offices● Performed variance analysis (weekly), pinpointed areas of inefficient spending, adjusted budget, and developed comprehensive roadmaps focused on mitigating financial/operational risk factorsKey Achievements:● Successfully closed numerous contract negotiations with private/state insurance plan providers and reviewed existing agreements to identify potential revisions

Key Accountabilities:● Facilitated cross-functional collaboration, organized/led team meetings, identified completed objectives, determined task priority, assigned individual responsibilities, and monitored progress during ongoing projects● Established product enhancements and led operational rollout of new features, updates, and site optimizations ● Responsible for daily operation of digital products, including end-to-end completion, functionality, and quality; collaborated with leadership/key stakeholders to determine requirements and maintain prioritized backlog● Relied upon for oversight of system/platform transitions, development of programs to support integrations, management of property maintenance/inventory, and confirmation of completed payer audit documentation● Coordinated with multiple Product Owners for deliverables relying on various teams for completion● Performed daily scrum, sprint planning/demo, retrospective meetings, and routine assessments of impact, effort, and risk to support advancement of digital vision/roadmap● Verified validation/testing of product features before End User Acceptance, pinpointed inefficiencies/errors, and enabled solution/maintenance of technical integrityKey Achievements:● Supported execution of overall company vision, strategy, and digital roadmap; mentored users/customers and provided in-depth knowledge as Agile methodologies SME, facilitating timely completion of project deliverables

Student

Chandler, Arizona

• Connected patients with specialty doctors and services• Researched specialty doctors and services to best meet the patient needs• Obtained prior-authorization for imaging services, networked with service providers, and follow up patient care• Assisted in customer service as needed• Provided back office support as needed including duties such as taking patient’s blood pressure, and assisted the medical provider with replacing bandages and wounds• Assisted with interpreting (Spanish to English) for the medical provider

• Supervised employees in five different locations• Completed administrative duties such as payroll, hiring, deposits, and evaluations• Maintained a high level of service avoiding complaints from patients and providers• Completed credentialing for doctors to open panels with insurance companies to obtain open panels for additional patients• Established and reviewed insurance contracts, coordinated malpractice insurance, and reviewed employee salaries to ensure it was competitive• Coordinated doctors and staff vacation schedules to ensure that the office was staffed appropriately• Networking with other doctors to send or receive referrals• Assisted with electronic medical records• Provided back up to multiple positions as needed• Coordinated office activities to improve morale such as staff meetings, lunch meetings, birthdays, etc. and discussed methods to improve office functions• Coordinated and scheduled CME’s and CPR training classes for doctors and medical staff

Master Of Science In Health Care Administration, Health/Health Care Administration/Management, 4.0

Complete Master Degree

Master'S Degree, Health/Health Care Administration/Management