• Providing excellent customer service to customers and colleagues• Checking customer cruise bookings• Amending customers booking on request e.g. Name, DOB, etc.• Contacting cruise lines• Able to use different software’s• Act as the “go to” person within a department for questions and problems within my area of expertise• Ability to prioritize my own workload with minimal supervision• Able to work with other stream departments e.g., finance, sales, retention etc.• Able to make new book transfers including adding new costs, transferring money to new bookings, sending new booking confirmations.• Administration, Dealing with Personal emails, workflow (external work emails, Contacting Cruise lines and other departments in regards to existing inquiries and revolving errors.

I have been working for Carphone Warehouse for over 5yrs. I first started working at CPW as a Sales consultant, over the years I developed into Management. I became an assistant manager for a period of over a year but I realised i wanted to step down to a consultant as I make more commision selling and I have more peace of mind and flexibility.

• Helping clients find suitable candidate to fill their vacancies.• Involved with the marketing department to advertise jobs.• Placing adverts in relevant market journals and publications, jobs boards and local press.• Making phone calls to candidates who are suitable for the job specifications that clients are looking for.• Conducting phone interviews with prospective candidates.• Describing the work duties, salary and benefits of a particular vacancy.• Doing background checks, verifying references, work experience and academy qualifications of applicants.• Screening, testing and assessing candidates.• Developing a relationship with interviewees.• Receiving and reading through the CV’s that job seekers have sent into the recruitment agency.• Arranging interviews with candidates who have been short listed for a position.• Drawing up short lists of suitable candidates.• Involving in negotiating the salary between the client and the candidate.• Attending network events and using marketing to attract suitable and potential candidates.• Updating the recruitment agency database with the details of potential candidates.• Assisting applicants with their interview techniques.• Contacting candidates if they have been successful for the position.• Cold calling companies to generate more business for the recruitment agency.• Ensuring the compliance of any temporary worker or contractor placed.• Supplying clients with advice and guidance on appropriate pay rates, training and career development.• Building own database of clients and contracts.• Offering solution to customers with network queries.• Reaching set targets within the set duration.• Use of communication skills to gain sales.• Handling customer contracts.• High level of customer service and administration.