Tourneau/ Bucherer is the preeminent purveyor of fine timepieces, striving to deliver a first class customer experience.• Top 3 in sales during my first 3 months averaging $180k in sales per month.• Provided outstanding customer service receiving 95% ratings during secret shopper evaluations.

At the end of 2021 I took a career break in order to recharge my batteries as for the past 8 years before 2021 I had traveled extensively for work with very little time for myself and family. As COVID-19 changed the world, I took this as an opportunity to decide what career path I wanted to take in the future. During my sabbatical I moved to Key West, Fl where life a slower pace and took the time to work on myself physically and mentally allowing myself to come back hungry and with new career goals and aspirations.

The Sales Associate is responsible for providing our customers with exceptional service by meeting their individual needs. Passion for Jacob & Co is conveyed through creating a luxury client experience. The Sales Associate is very knowledgeable about Company merchandise and remains continuously up to date as new products are introduced. This position strives to create a good impression and delivers memorable service to clients.

Mexico/ LATAM• Managed the distribution to 20+ POS’s for the wholesale network of Mexico, Colombia, and Peru (Domestic and Travel Retail)• Assisted in the creation and implementation of marketing budgets and action plan for all clients in the region.• Created and analyzed sales budgets for all clients in my portfolio.• Analyzed overall sales (sell-in and sell-out) in the market to identify core assortments in the region as well as to create proper re-position for all POS's• Negotiated terms for payment and product positioning at POS• Assisted in Collections with finance teams.• Developed and conducted sales training programs to educate sales staff at the Point of Sale on product information, marketing initiatives, merchandising standards, and best practices.• Assured all POS's adhered to merchandising standards set forth by the manufacturers.• Attended trade shows and special events in the region that were completely geared towards end consumers to provide support to the sales team during the entire sales ceremony

Managed the distribution network for 3 luxury Swiss Watch manufacturers (Hublot/ Zenith/ Bomberg) in the Travel Retail division which includes Caribbean, Airports and Cruise Ships (50+ points of sale). Main objective is to ensure all brands are represented to the highest level and within the prescribed guidelines through the management of inventories, correct merchandising, implementation of marketing initiatives and training, all while maintaining sales budgets and overall division profitability. Planned, negotiated and implemented new openings with new and existing clients.

• Took initiative in coaching and training fellow sales associates and management staff in product knowledge.• Developed repair log and procedures for damaged end client merchandise to efficiently track merchandise and to better communicate with vendors and clients as to its status.• Provided clients with the highest level of Customer service set forth by brand guidelines and to the level expected by Louis Vuitton Moet and Hennesey

Managed 20+ sales associates.Created a training program to develop and hone sales techniques for both new hires and veteran sales staff.Assisted in developing marketing plan which included budget allocation for advertising, events, and promotions locally and onboard cruise ships.Consistently evaluated inventory and sales to distinguish trends and maintain a healthy, balanced stock through efficient stock replenishment. Provided leadership and team building to drive sales, service, and profitabilityRelied upon to securely open and close multiple stores with multimillion dollar inventory. Maintained solid and healthy relationships with vendors.

• Trained to quickly identify problems and develop appropriate real time solutions.• Supervised personnel in special work groups ensuring proper completion of assigned tasks.• Acquired extensive leadership and team building experience in multiple environments.• Accountable for over $500,000 of life support equipment through inspections and preventative maintenance. • Helped diffuse conflict in public environment with regard to the safety of others