Max Roe Email & Phone Number

• I have sole responsibility for organising and implementing sold out shows throughout Northern England and Scotland • I gained crucial financial management skills and utilised social media effectively to promote events - multiple events sold out and overall profit stands at £3000 • I formed strong working relationships with various stakeholders, including artists and record labels • I ensured events complied to health and safety regulations

Leeds, England, United Kingdom

Yorkshire HousingCustomer Experience Adviser (April 2021 – September 2021) • Managing repair orders with our external contractors• Advising the customer how to deal with complex social issues within their neighbourhood and working closely with other sections of the business to ensure that our customers have a positive living environment• Ensuring that safeguarding procedures are met for our vulnerable customers.

Leeds, United Kingdom

• I joined Yorkshire Energy as a customer service adviser. I was quickly promoted to the position of Subject Matter Expert within the operations team. In this role I took a hands-on approach to solve account discrepancies and customer complaints, to ensure internal and industry KPIs and SLAs were met. The role involved utilising my expert knowledge of the back-end of our CRM system as well as industry dataflows and processes.• As a Subject Matter Expert specialising in complaint resolution, I take ownership of the complaints that are escalated to me and deliver an end to end experience for the customer, managing customer expectations and ensuring the company operates in full compliance with our own complaints policy as well as regulation from external bodies such as OFGEM and the energy ombudsman. • A key member of the “Smart team”, responsible for overseeing the implementation and installation of smart meters across our customer base. This project allowed me to confidently convey our expectations with stakeholders and work to tight deadlines to ensure that the ambitions and objectives of the project were successfully delivered. • Over the COVID-19 pandemic I was part of the core team who worked throughout. This required me to be adaptable and resilient whilst working remotely with reduced staff. As a part of the core team, I was responsible for delivering and producing documentation for the training of new staff members to ensure full compliance and end to end service across the board.• I started the office “Green Team”, where I instigated and built a brand partnership with environmental charity Hubbub, curating a series of office based to encourage environmental awareness within the workplace.